Empathy Care24
Empathy Care24 is a home care agency in Northampton, West Northamptonshire (NN3 6WL).
About Empathy Care24
We at Empathy Care24 Northampton are proud to offer compassionate home care across Northampton and the wider West Northamptonshire community, supporting people to live well and safely in the place they know best: their own home. Based in the NN postcode area, our team works throughout Northampton and its surrounding neighbourhoods in the East Midlands. Rather than asking people to adjust to an unfamiliar environment, we bring tailored support directly to the front door, whether that is a quiet residential street, a town centre flat, or a village setting on the outskirts. This means residents continue to enjoy the comfort of their own surroundings, their cherished belongings, their gardens, and the routines that make a house feel like home, whilst receiving the professional care they need. Our care is shaped around the individual, and we support a broad range of needs. For older people, we offer everything from companionship and help with daily living to more comprehensive personal care. Our dementia care is delivered with patience, consistency, and a deep understanding of how familiar surroundings can ease confusion and bring reassurance. For adults living with a learning disability or autism, we focus on promoting independence, choice, and meaningful daily routines, working at the pace that feels right for each person. We also support people experiencing mental health challenges, offering steady, respectful care that helps maintain wellbeing and confidence at home. For those with physical disabilities, our team assists with mobility, personal care, and the practical tasks that can otherwise feel overwhelming, always preserving dignity and autonomy. We also extend specialised support to people with visual or hearing impairments, taking the time to communicate clearly and adapt our approach so that no one feels overlooked or rushed. Younger adults receiving our support benefit from care plans that reflect their goals, interests, and aspirations, because care should always feel like an enabler rather than a limit. In practice, this means families can expect carefully matched carers, consistent visits, and open lines of communication. We understand that inviting someone into a loved one's home is a significant step, and we treat that trust with the seriousness it deserves. Relatives are kept informed, included in decisions, and welcomed as partners in the care journey. Whilst we are currently awaiting an overall rating from the Care Quality Commission, our most recent inspection on 3 June 2025 returned a rating of Good across every individual domain: Safe, Effective, Caring, Responsive, and Well led. For families, this is a meaningful reassurance. It reflects an organisation that safeguards the people it supports, delivers care that achieves good outcomes, treats people with genuine kindness, responds to changing needs, and is guided by thoughtful, accountable leadership. If you are exploring home care options for a parent, partner, relative, or yourself, we warmly invite you to get in touch. We know how much weight this decision carries, and we are here to listen, answer your questions, and help you understand what good support at home can look like. Whatever the next step looks like for your family, you do not have to take it alone.
Care provided at Empathy Care24
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 3 June 2025
Read the full inspection report on the CQC website.
Common questions about Empathy Care24
Where is Empathy Care24 located?
Empathy Care24 is a home care agency based in Northampton, West Northamptonshire (NN3 6WL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Empathy Care24 provide?
Empathy Care24 is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
Does Empathy Care24 provide dementia care?
Yes. Empathy Care24 supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Empathy Care24
Can they support someone living with dementia at home?
Yes. Yes. Empathy Care24 Northampton is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Empathy Care24 Northampton covers roughly 10 miles from Northampton.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East Midlands
Empathy Care24 Northampton has not published its fees yet. These are typical hourly rates for the East Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the East Midlands, not a quote from Empathy Care24 Northampton. Actual fees depend on the room, the level of care and how it is funded.
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