Novus Care
Novus Care is a home care agency in Cranleigh, Surrey (GU6 8RL). It holds a CQC rating of Good.
About Novus Care
We are Novus Care in Surrey, based in Cranleigh and supporting adults in their own homes. The range of people we work with is wide. People living with dementia, adults with learning disabilities or autism, people living with mental health conditions, people with physical disabilities or a visual or hearing impairment, people managing an eating disorder, and people whose lives have been affected by alcohol or drug misuse. Those are genuinely different kinds of support and we would rather acknowledge that than claim one approach fits them all. What they share is that the plan is built with the person rather than handed over to them. In practice our visits might cover personal care, support with medication, meals, help around the house, getting out, and company. Some people need a brief daily call and others need us several times a day. Continuity matters more than almost anything else in this work, particularly where trust has taken a while to establish. So we try to keep the same small group of workers going to the same person, and we keep to the times we have agreed. Our most recent overall rating from the Care Quality Commission is good. Please get in touch if you would like to talk.
Care provided at Novus Care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 28 May 2026
Read the full inspection report on the CQC website.
How Novus Care Limited - Surrey compares in Waverley
Measured against the 31 home care agencies registered in Waverley.
- CQC rating
- Good. 23 of the 31 agencies (74%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 28 May 2026. 4 of the 31 agencies have published a newer inspection report since.
- Registered
- July 2014. One of the longer established agencies. 24 of the 31 registered more recently.
- Provider
- 5 services. Novus Care Limited runs 5 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Waverley.
The local picture: Waverley
What the numbers say about home care in Waverley, in Surrey.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 17,100. Rising to 20,000 by 2035, up 17%
- People aged 85 and over: 5,200. Rising to 7,900 by 2035, up 51%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,900 by 2035, up 27%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 1 opened, 0 closed. 29 registered today.
- Choice of agencies: 91 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Novus Care Limited - Surrey
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 30 July 2014, so 12 years.
- Run by
- Novus Care Limited, which runs 5 adult social care services in England. All 4 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
More local care news for Surrey
Common questions about Novus Care
Where is Novus Care located?
Novus Care is a home care agency based in Cranleigh, Surrey (GU6 8RL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Novus Care provide?
Novus Care is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Eating disorder support. The full list of services is shown on this page.
What is Novus Care's CQC rating?
Novus Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 28 May 2026. You can read the full CQC report from the link on this page.
Does Novus Care provide dementia care?
Yes. Novus Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Novus Care
Can they support someone living with dementia at home?
Yes. Yes. Novus Care Limited - Surrey is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Novus Care Limited - Surrey covers roughly 10 miles from Cranleigh.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Novus Care Limited - Surrey has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Novus Care Limited - Surrey. Actual fees depend on the room, the level of care and how it is funded.
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