Compassion First Care
Compassion First Care is a home care agency in Newcastle, Staffordshire (ST5 6SR). It holds a CQC rating of Good.
About Compassion First Care
We at Compassion First Care are proud to provide compassionate home care across Newcastle and the surrounding Staffordshire community, supporting individuals to live well and independently within the comfort and familiarity of their own homes. Operating throughout the ST postcode area and the wider West Midlands region, our team travels to those who need us, bringing reassurance and practical support directly to where it matters most. Newcastle and its neighbouring towns offer a warm, close knit community, and we feel privileged to be part of it. Whether someone lives in a quiet residential street, a town centre flat, or a rural village home, our care is brought to their doorstep, allowing them to remain surrounded by the people, possessions, and routines they cherish. Our specialisms reflect the diverse needs of the people we support. We provide older person care for those who simply need a helping hand with daily living, alongside dedicated dementia care that focuses on patience, familiarity, and gentle routines designed to ease anxiety and promote dignity. For adults living with a learning disability or autism, we tailor our approach to suit individual communication styles, sensory preferences, and personal goals, empowering people to enjoy fuller, more confident lives. We also support those with physical disabilities and younger adults who may require assistance to maintain independence, manage personal care, or engage with their community. In practice, this means families can trust that whether their loved one needs help with medication, mobility, meal preparation, companionship, or more complex personal support, our carers arrive prepared, informed, and genuinely invested in the wellbeing of the person they are visiting. We understand that inviting a carer into a family member's home is a significant step. That is why we place such importance on consistency, communication, and kindness. We take time to understand each person's history, preferences, and aspirations, so that every visit feels supportive rather than clinical. Families are kept informed and involved, and we welcome questions, feedback, and conversations at any time. Our most recent inspection by the Care Quality Commission, carried out in December 2022, awarded us an overall rating of Good. We were rated Good across the Safe, Effective, Caring, and Responsive domains, reflecting our daily commitment to delivering thoughtful, person centred support. Our Well led domain was rated as Requires Improvement, and we have taken this feedback seriously, using it as a constructive opportunity to strengthen our leadership, governance, and oversight. For families, this transparency matters: it means we are continually listening, learning, and refining how we work so that the care delivered on the ground remains warm, reliable, and of a consistently high standard. If you are exploring care options for yourself or a loved one in Newcastle or the wider Staffordshire area, we would be delighted to hear from you. A conversation costs nothing, and it can be the first reassuring step towards finding the right support. At Compassion First Care, we are here to listen, to guide, and to walk alongside you with empathy and respect every step of the way.
Care provided at Compassion First Care
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 17 December 2022
Read the full inspection report on the CQC website.
Common questions about Compassion First Care
Where is Compassion First Care located?
Compassion First Care is a home care agency based in Newcastle, Staffordshire (ST5 6SR), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Compassion First Care provide?
Compassion First Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Compassion First Care's CQC rating?
Compassion First Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 17 December 2022. You can read the full CQC report from the link on this page.
Does Compassion First Care provide dementia care?
Yes. Compassion First Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Compassion First Care
Can they support someone living with dementia at home?
Yes. Yes. Compassion First Care Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Compassion First Care Ltd covers roughly 10 miles from Newcastle.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Compassion First Care Ltd has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Compassion First Care Ltd. Actual fees depend on the room, the level of care and how it is funded.
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