First Connect Healthcare
First Connect Healthcare is a home care agency in London, Southwark (SE15 2TP).
About First Connect Healthcare
We at First Connect Healthcare are a home care agency based in the heart of London, proudly supporting individuals across Southwark and the wider SE postcode area with compassionate, person centred home care designed to help people live well in the place they love most: their own home. Operating from our London base, we bring our care directly to the doorsteps of those we support, travelling across Southwark's diverse communities to deliver visits that fit seamlessly into each person's daily routine. Because our care is delivered in the familiar surroundings of your own home, every visit is shaped by the comforts, memories and routines that make your house uniquely yours. Whether you live in a quiet residential street, a riverside apartment or a long established family home, our team comes to you, ready to support life as you wish to live it. Our specialisms reflect the breadth of needs within our community. We offer older person care for those who simply need a helping hand to maintain independence, alongside specialist dementia care delivered with patience, consistency and a deep understanding of how familiar environments can ease anxiety and support wellbeing. For individuals living with mental health conditions or eating disorders, we provide sensitive, dignified support that prioritises emotional safety and trust. Our experience with physical disability and visual or hearing impairment means we adapt our communication, mobility assistance and daily living support to suit each person's specific circumstances, never taking a one size fits all approach. We also welcome younger adults who require tailored support to live the life they choose, with goals, interests and aspirations placed at the centre of every care plan. In practice, this means families can expect a thoughtful, joined up approach. From help with personal care, medication prompts and meal preparation to companionship, supported outings and assistance with household tasks, our care workers are guided by detailed plans built around the individual. We work closely with families, carers and healthcare professionals to ensure everyone feels informed, listened to and reassured, particularly during the transitions that often accompany changes in health or capability. As a newer registered provider, First Connect Healthcare currently holds a CQC status of Not Yet Rated. This simply means the Care Quality Commission has not yet completed its first full inspection of our agency. Whilst a rating is still to come, we remain fully registered and regulated by the CQC, meaning we operate to the same national standards, safeguarding expectations and quality frameworks as every other registered home care provider in England. We welcome conversations with families who wish to understand more about our policies, training and approach in the meantime. If you are exploring home care for yourself or a loved one in Southwark or the surrounding London area, we would be delighted to hear from you. Choosing care is a deeply personal decision, and we believe it should begin with a conversation rather than a checklist. Please get in touch to arrange an informal chat, ask any questions you may have, or discuss how we might tailor our support to fit your circumstances. We at First Connect Healthcare are here to listen, to reassure and to walk alongside you every step of the way.
Care provided at First Connect Healthcare
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about First Connect Healthcare
Where is First Connect Healthcare located?
First Connect Healthcare is a home care agency based in London, Southwark (SE15 2TP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does First Connect Healthcare provide?
First Connect Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
Does First Connect Healthcare provide dementia care?
Yes. First Connect Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about First Connect Healthcare
Can they support someone living with dementia at home?
Yes. Yes. First Connect Healthcare Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. First Connect Healthcare Ltd covers roughly 10 miles from London.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
First Connect Healthcare Ltd has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from First Connect Healthcare Ltd. Actual fees depend on the room, the level of care and how it is funded.
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