Cross Care
Cross Care is a home care agency in Whitchurch, Shropshire (SY13 1AA). It holds a CQC rating of Good.
About Cross Care
We at Cross Care are proud to provide compassionate home care across Whitchurch and the surrounding Shropshire community, supporting people to live safely and comfortably in the place they know best: their own home. Based in the SY postcode area of Whitchurch, our team works throughout this welcoming market town and its neighbouring villages. Because our care is delivered in your own familiar surroundings, there is no need to leave behind treasured belongings, favourite routines, or the reassuring rhythm of local life. Whether you enjoy a quiet morning with the newspaper, a walk to a nearby shop, or simply the comfort of your own armchair, we come to you and fit gently around the life you already love. Our specialisms allow us to support a wide range of people with very different needs. We offer dedicated older person care and wider home care for those who need a helping hand with daily tasks, personal care, medication prompts, or companionship. For families navigating the challenges of dementia, we provide patient, understanding support that focuses on dignity, familiarity, and reassurance. We also care for adults living with mental health needs, physical disabilities, and visual or hearing impairments, tailoring the way we communicate and assist so that every individual feels respected and truly heard. Because we support younger adults as well as older people, we understand that care is not one size fits all, and we take time to build a plan that reflects each person's goals, preferences, and personality. In practice, this means families can expect a thoughtful, consistent approach. We aim to send carers who know the person, understand their history, and can spot the small changes that matter. For relatives who live further away or juggle busy working lives, that continuity brings enormous peace of mind, knowing that a familiar, friendly face is checking in on their loved one. Our commitment to quality is reflected in our Care Quality Commission rating of Good, achieved across every domain the CQC assesses: Safe, Effective, Caring, Responsive, and Well led. A consistent Good across all five areas is a meaningful signal for families, showing that the care we deliver is not only kind but also safely managed, clinically appropriate, responsive to changing needs, and guided by strong leadership. It reassures relatives that when they trust us with someone they love, that trust rests on independently verified standards. If you are exploring home care in Whitchurch or the wider Shropshire area for yourself or a family member, we would be delighted to hear from you. Choosing support at home is a significant decision, and we know it often comes at an emotional time. Please reach out for a warm, no pressure conversation about what your loved one needs and how we might help. At Cross Care, we are here to listen, to guide, and to walk alongside your family every step of the way.
Care provided at Cross Care
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 3 June 2021
Read the full inspection report on the CQC website.
Common questions about Cross Care
Where is Cross Care located?
Cross Care is a home care agency based in Whitchurch, Shropshire (SY13 1AA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Cross Care provide?
Cross Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Cross Care's CQC rating?
Cross Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 3 June 2021. You can read the full CQC report from the link on this page.
Does Cross Care provide dementia care?
Yes. Cross Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Cross Care
Can they support someone living with dementia at home?
Yes. Yes. Cross Care Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Cross Care Limited covers roughly 10 miles from Whitchurch.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Cross Care Limited has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Cross Care Limited. Actual fees depend on the room, the level of care and how it is funded.
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