Willow Home Care

Willow Home Care is a home care agency in Shrewsbury, Shropshire (SY1 3EH). It holds a CQC rating of Inadequate.

About Willow Home Care

We provide care at home in Shrewsbury and the surrounding part of Shropshire, supporting older people and younger adults, including people living with dementia, people with physical disabilities and people with loss of sight or hearing. Our part is practical. We arrange visits at the times that suit, help with washing and dressing, support with medication, a hand with meals, shopping and housework, and assistance to move about the house safely. Where needs are greater we arrange more frequent calls, and where they change we review the plan rather than leaving it as first agreed. For people living with dementia, a familiar and unhurried carer does more good than anything written down, so we try to send the same staff to the same households. What people really judge an agency on is whether carers arrive when they said they would and whether it is the same faces each week. Those are the things we are working on hardest. Our most recent overall rating from the Care Quality Commission was requires improvement. We would rather tell you that ourselves than leave you to find it later. We are working through the points the inspectors raised and are willing to discuss the report with anyone considering us. If you are looking into care at home for yourself or a relative, please get in touch. We will be honest about what we can take on and what we cannot.

Care provided at Willow Home Care

Read the full inspection report on the CQC website.

Common questions about Willow Home Care

Where is Willow Home Care located?

Willow Home Care is a home care agency based in Shrewsbury, Shropshire (SY1 3EH), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Willow Home Care provide?

Willow Home Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Willow Home Care's CQC rating?

Willow Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 7 September 2026. You can read the full CQC report from the link on this page.

Does Willow Home Care provide dementia care?

Yes. Willow Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Willow Home Care

Can they support someone living with dementia at home?

Yes. Yes. Willow Home Care Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Willow Home Care Ltd covers roughly 10 miles from Shrewsbury.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

Willow Home Care Ltd has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Willow Home Care Ltd. Actual fees depend on the room, the level of care and how it is funded.

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