Health Care Support Services

Health Care Support Services is a home care agency in Shrewsbury, Shropshire (SY4 4NZ). It holds a CQC rating of Good.

About Health Care Support Services

Health Care Support is a home care provider based in Shrewsbury, working with people across Shropshire who need help to carry on living in their own homes. We support older people, younger adults, people living with dementia, people with physical disabilities and people with sight or hearing loss. That is a broad range, and it means we do not have a single way of working. What we do have is a habit of starting with the practical detail. Where is the kettle. Which side does he like to be helped from. Does she lip read, and are we standing where she can see us. Is the hearing aid working today. Good home care is largely made of details like these, and getting them right is what separates a visit that helps from a visit that is merely completed. For people living with dementia we keep the team small and familiar, and we take our lead from how the person is on the day rather than from a script. For people with sensory loss we adapt how we communicate and make sure nothing important is left to a shouted instruction from the hallway. We are careful about timekeeping and honest when it slips, because a late call is not a minor matter when someone is waiting for the toilet or for medication. Our most recent overall rating from the Care Quality Commission is Good. If you are weighing up support in Shrewsbury or further out into Shropshire, we are glad to visit and talk it through with no obligation.

Care provided at Health Care Support Services

Read the full inspection report on the CQC website.

Common questions about Health Care Support Services

Where is Health Care Support Services located?

Health Care Support Services is a home care agency based in Shrewsbury, Shropshire (SY4 4NZ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Health Care Support Services provide?

Health Care Support Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Health Care Support Services's CQC rating?

Health Care Support Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 25 October 2019. You can read the full CQC report from the link on this page.

Does Health Care Support Services provide dementia care?

Yes. Health Care Support Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Health Care Support Services

Can they support someone living with dementia at home?

Yes. Yes. Health Care Support Services Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Health Care Support Services Ltd covers roughly 10 miles from Shrewsbury.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

Health Care Support Services Ltd has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Health Care Support Services Ltd. Actual fees depend on the room, the level of care and how it is funded.

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