Promised Care Ltd ( Council)
Promised Care Ltd ( Council) is a home care agency in Weston-super-mare, North Somerset (BS23 1HL).
About Promised Care Ltd ( Council)
We at Promised Care are a dedicated home care agency proudly supporting people across Weston super Mare and the wider North Somerset community. Our mission is simple: to bring compassionate, professional care directly into the homes of those who need it, allowing our clients to remain where they feel most comfortable, surrounded by the memories, routines, and familiar spaces they cherish. Based in the coastal town of Weston super Mare, we are well positioned to reach individuals and families throughout the BS postcode area and beyond. As a home care agency, our environment is, quite literally, your environment. Rather than asking our clients to adapt to a new setting, we come to you, offering care that fits seamlessly into the rhythm of your daily life, whether that means a morning visit to help with breakfast and medication or more comprehensive support throughout the day. Our team supports a broad range of individuals with varied needs. For older people, we provide gentle, respectful assistance that promotes independence whilst offering the reassurance of a familiar carer arriving at scheduled times. For those living with dementia, we understand the importance of consistency, patience, and a calm approach that reduces confusion and helps preserve dignity. Our carers are mindful of the small details that matter, from maintaining routines to using kind, clear communication that puts people at ease. We also support adults living with mental health conditions, offering not only practical help but a reliable, understanding presence that can make a meaningful difference to emotional wellbeing. For clients with physical disabilities, we tailor our support to promote autonomy, assisting with mobility, personal care, and daily tasks in a way that respects each person's preferences and abilities. Younger adults who require care are equally welcome, and we work closely with them to design support that reflects their lifestyle, goals, and aspirations rather than simply their diagnosis. In practice, this means families can expect a genuinely person centred approach. We take time to understand each individual before care begins, listening to their story, learning about their likes and dislikes, and building a plan that reflects who they truly are. For relatives, particularly those who live at a distance or who are balancing caring responsibilities with work and family life, our involvement offers real peace of mind. Knowing that a trusted carer is visiting a loved one regularly can lift an enormous weight from a family's shoulders. Promised Care is currently listed as Not Yet Rated by the Care Quality Commission. This simply means that we are a newer registered provider awaiting our first full inspection, and it is not a reflection of the quality of care we deliver. We are fully registered with the CQC and operate under the same rigorous standards, safeguarding requirements, and regulatory oversight that apply to every home care provider in England. We welcome the inspection process and look forward to demonstrating our commitment to safe, effective, caring, responsive, and well led support. In the meantime, families are encouraged to speak with us directly, ask questions, and get a clear sense of who we are and how we work. We understand that choosing care for yourself or a loved one is one of the most important decisions a family can make. It often comes at a time of worry, change, or uncertainty, and the process can feel overwhelming. Please know that you do not have to navigate it alone. Our team is here to listen, to answer your questions honestly, and to help you understand what home care could look like for your particular situation. If you would like to learn more about how we can support you or someone you love in Weston super Mare or the surrounding North Somerset area, we warmly invite you to get in touch. A conversation costs nothing, and it may be the first step towards care that truly feels like home.
Care provided at Promised Care Ltd ( Council)
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about Promised Care Ltd ( Council)
Where is Promised Care Ltd ( Council) located?
Promised Care Ltd ( Council) is a home care agency based in Weston-super-mare, North Somerset (BS23 1HL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Promised Care Ltd ( Council) provide?
Promised Care Ltd ( Council) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.
Does Promised Care Ltd ( Council) provide dementia care?
Yes. Promised Care Ltd ( Council) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Promised Care Ltd ( Council)
Can they support someone living with dementia at home?
Yes. Yes. Promised Care Ltd (North Somerset Council) is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Promised Care Ltd (North Somerset Council) covers roughly 10 miles from Weston-super-mare.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South West
Promised Care Ltd (North Somerset Council) has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the South West, not a quote from Promised Care Ltd (North Somerset Council). Actual fees depend on the room, the level of care and how it is funded.
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