Moonstone Care UK
Moonstone Care UK is a home care agency in London, Newham (E15 1XH). It holds a CQC rating of Requires Improvement.
About Moonstone Care UK
We at Moonstone Care UK are a home care agency proudly supporting individuals across Newham and the wider London area, delivering compassionate personal care in the place people love most: their own home. Whether you are seeking dementia care, support for a younger adult, or reliable daily assistance for an older loved one, our team is here to walk alongside your family with warmth and understanding. Operating throughout the E postcode area and the London Borough of Newham, we bring our care directly to residents in the community. This means there is no need to leave the familiar comfort of home, the neighbourhood you know, or the routines that bring reassurance. From bustling residential streets to quieter corners of east London, our carers travel to you, fitting seamlessly into the rhythm of your household and respecting your personal space, preferences, and independence. Our specialisms are broad because we recognise that care needs rarely fit into a single category. We provide dedicated support for older people who wish to remain independent at home, alongside tailored dementia care that focuses on dignity, routine, and gentle reassurance for those living with memory loss. For adults with a learning disability or autism, we take the time to understand individual communication styles, sensory preferences, and personal goals, helping each person live the life they choose. We also support people managing mental health conditions and those with a physical disability, as well as younger adults who benefit from consistent, respectful assistance to build confidence and independence. In practice, this means our carers are trained to adapt. One visit might involve helping with morning personal care and breakfast, whilst the next might focus on medication prompts, mobility support, companionship, or enabling someone to enjoy a hobby or community outing. For families, this flexibility offers peace of mind, knowing that as needs change over time, the care can evolve too, without the upheaval of moving to a new setting. We want to be open with families about our current Care Quality Commission rating, which stands at Requires Improvement across all five domains following our most recent inspection in January 2022. We take this feedback seriously and view it as a clear road map for growth. Every rating point represents an opportunity to strengthen how we keep people safe, how effectively we deliver care, how caring and responsive our team is, and how well we lead the organisation. We are committed to listening, learning, and working openly with residents, families, and the regulator to raise standards and rebuild trust through consistent, high quality support. Choosing home care is a deeply personal decision, and we understand the weight it carries. If you are exploring options for yourself or someone you love in Newham or the surrounding London area, we warmly invite you to get in touch. We are happy to answer your questions, talk through what support might look like, and help you feel confident about the next step. Whatever your circumstances, you will be met with kindness, honesty, and a genuine commitment to care.
Care provided at Moonstone Care UK
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 7 January 2022
Read the full inspection report on the CQC website.
Common questions about Moonstone Care UK
Where is Moonstone Care UK located?
Moonstone Care UK is a home care agency based in London, Newham (E15 1XH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Moonstone Care UK provide?
Moonstone Care UK is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Moonstone Care UK's CQC rating?
Moonstone Care UK is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 7 January 2022. You can read the full CQC report from the link on this page.
Does Moonstone Care UK provide dementia care?
Yes. Moonstone Care UK supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Moonstone Care UK
Can they support someone living with dementia at home?
Yes. Yes. Moonstone Care UK is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Moonstone Care UK covers roughly 10 miles from London.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Moonstone Care UK has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Moonstone Care UK. Actual fees depend on the room, the level of care and how it is funded.
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