Florence Care and Consultancy Service
Florence Care and Consultancy Service is a home care agency in Morden, Merton (SM4 5PQ). It holds a CQC rating of Requires Improvement.
About Florence Care and Consultancy Service
Florence Care and Consultancy provides care and support to people in their own homes in Morden and across Merton. We work with older people, younger adults and people with physical disabilities. We will be straight with you about our rating. The Care Quality Commission most recently rated us requires improvement overall. We are not going to present that as anything other than what it is. We accepted the findings, we have been working through them, and we would rather you heard it from us and put your questions to us directly. The work itself is easy to describe and hard to do consistently. Turn up when we said we would, stay for the time agreed, know the person we are visiting, and do what they want done rather than what is convenient. Personal care, medication, meals, shopping, laundry, appointments and company all come into it, and so does noticing when something is wrong and telling somebody. Support is agreed with each person in their own home, with family or an advocate involved where they wish, and reviewed when circumstances change rather than at arbitrary intervals. Where somebody has a physical disability we look closely at transfers, equipment and how the home is arranged. If you are considering us, please ask hard questions about what has changed and what we have still to put right. We would expect nothing less.
Care provided at Florence Care and Consultancy Service
- Older person care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 5 August 2025
Read the full inspection report on the CQC website.
Common questions about Florence Care and Consultancy Service
Where is Florence Care and Consultancy Service located?
Florence Care and Consultancy Service is a home care agency based in Morden, Merton (SM4 5PQ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Florence Care and Consultancy Service provide?
Florence Care and Consultancy Service is registered to provide care in people’s own homes, with support that includes Older person care, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Florence Care and Consultancy Service's CQC rating?
Florence Care and Consultancy Service is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 5 August 2025. You can read the full CQC report from the link on this page.
Questions families ask about Florence Care and Consultancy Service
Can they support someone living with dementia at home?
No. Florence Care and Consultancy Service Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Florence Care and Consultancy Service Ltd covers roughly 10 miles from Morden.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Florence Care and Consultancy Service Ltd has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Florence Care and Consultancy Service Ltd. Actual fees depend on the room, the level of care and how it is funded.
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