Scott Care's Branch
Scott Care's Branch is a home care agency in Rochester, Medway (ME2 4DP). It holds a CQC rating of Requires Improvement.
About Scott Care's Branch
Here at Scott Care Medway, we provide home care support to people living in Rochester and the surrounding Medway area. We work with individuals who have a wide range of needs, including those living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. Our aim is straightforward: to help people live well in their own homes, on their own terms. We understand that inviting a care worker into your home is a big decision, and we do not take that trust lightly. We take time to get to know each person we support, their routines, their preferences, and what matters most to them day to day. That understanding shapes how we work and helps us provide support that genuinely fits around someone's life rather than the other way around. Our most recent CQC inspection rated us as requires improvement, and we want to be open about that. We have taken the findings seriously and have been working hard to address the areas identified. We believe honesty is important in care, and we would rather be straightforward with you than gloss over something that matters. The work we have been doing internally reflects our commitment to getting things right for the people we support. If you are looking for home care support for yourself or someone you care about in the Medway area, we would welcome the chance to have a conversation. We are happy to talk through what kind of support might be helpful, answer any questions you have, and explain how we work in practice. There is no pressure and no obligation, just an honest discussion about whether we could be the right fit for your situation. Please do get in touch with our Rochester team to find out more.
Care provided at Scott Care's Branch
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 14 December 2022
Read the full inspection report on the CQC website.
Common questions about Scott Care's Branch
Where is Scott Care's Branch located?
Scott Care's Branch is a home care agency based in Rochester, Medway (ME2 4DP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Scott Care's Branch provide?
Scott Care's Branch is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Scott Care's Branch's CQC rating?
Scott Care's Branch is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 14 December 2022. You can read the full CQC report from the link on this page.
Does Scott Care's Branch provide dementia care?
Yes. Scott Care's Branch supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Scott Care's Branch
Can they support someone living with dementia at home?
Yes. Yes. Scott Care's Medway Branch is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Scott Care's Medway Branch covers roughly 10 miles from Rochester.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Scott Care's Medway Branch has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Scott Care's Medway Branch. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Scott Care's Branch
Dementia Care at Scott Care's Branch
Good dementia support in someone's own home usually rests on familiar routines, consistent faces at the door and staff who understand how to communicate calmly when a person is confused or anxious. Because the agency is registered to support people living with dementia, it is worth asking Scott Care Medway how they match workers to clients, what training those workers receive in dementia and distress, and how they respond if someone becomes agitated or tries to leave the home unsafely. Ask how they involve family and any community nurses in planning, and how they adapt visits as the condition progresses and needs grow. The most recent CQC inspection in December 2022 rated the service as requires improvement, so questions about progress since then are reasonable.
Home Care at Scott Care's Branch
Scott Care's Medway Branch in Rochester is registered with the Care Quality Commission to deliver personal care to people in their own homes across the Medway area. Home care is a regulated service, which means the provider must meet national standards on safety, staffing and how support is planned and reviewed. Typical private rates for home care across the South East sit somewhere between £29 and £35 an hour, though what Medway Council pays for commissioned packages is usually lower and worth checking directly. Families considering this agency should ask how visits are scheduled, whether the same small group of workers attends each person, and how the service handles missed or late calls. It is also sensible to ask how care plans are written with the person and reviewed when needs change.
Mental Health at Scott Care's Branch
Predictable visits, respectful communication and a steady approach matter a great deal for adults living with an ongoing mental health condition. Scott Care Medway is registered to provide this type of home support, so families and social workers should ask about the experience staff have with conditions such as depression, anxiety or psychosis. It is also worth asking how the service recognises early warning signs and what happens out of hours if someone reaches crisis.
Visual and Hearing Impairment at Scott Care's Branch
Practical habits make a real difference when someone has sight or hearing loss, from announcing yourself on arrival and keeping items in their agreed place, to facing the person when speaking and checking hearing aids are in and working. Scott Care Medway is registered to support people with visual or hearing impairment, and its CQC rating of requires improvement from December 2022 is worth weighing up. Ask how staff are briefed on each person's specific sensory needs and preferred communication.
Learning Disability and Autism at Scott Care's Branch
Person centred support for adults with a learning disability or autism should be built around the individual's routines, communication style and sensory preferences, with clear goals around independence at home and in the community. Scott Care Medway is registered to support this group, so it is fair to ask how care plans are written with the person, how sensory needs are respected during visits, and how the agency works with Medway Council commissioners at annual reviews.
Physical Disability at Scott Care's Branch
Home care for adults with a physical disability tends to cover personal care, transfers, medication prompts and practical help that lets someone stay in charge of their own day. Because Scott Care Medway is registered for this area, ask how workers are briefed on using hoists or other equipment already in the home, and whether they will work alongside occupational therapists on any recommended adaptations. Enabling independence, rather than doing everything for the person, should be part of the conversation.
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