Independent Care and Support
Independent Care and Support is a home care agency in Rochester, Medway (ME2 2LS). It holds a CQC rating of Requires Improvement.
About Independent Care and Support
We at Independent Care and Support are a home care agency proudly serving families across Rochester and the wider Medway area, offering compassionate support that allows people to remain in the comfort and familiarity of their own homes. Based in the ME postcode area, our team covers Rochester and its surrounding neighbourhoods within Medway, part of the South East. Because our care is delivered directly in each person's own home, the environment is always the one our clients know best, whether that is a long loved family house, a quiet bungalow, or a flat close to loved ones. We work around the rhythms of daily life in the local community, from morning routines to evening wind downs, ensuring that support feels natural rather than intrusive. Our specialisms reflect the breadth of needs we support across generations. For older people, we provide reliable, respectful assistance with the practicalities of daily living, from personal care and medication prompts to companionship and help around the home. For those living with dementia, our approach centres on patience, familiar routines, and gentle reassurance, helping to preserve dignity and reduce anxiety whilst enabling people to stay in the surroundings that comfort them most. Families caring for a loved one with dementia often tell us how much peace of mind it brings to know a trusted carer is arriving each day. We also support adults with physical disabilities, tailoring our care to promote independence and confidence, whether that means assistance with mobility, help with everyday tasks, or simply being a steady, encouraging presence. For clients with visual or hearing impairments, our carers take time to communicate clearly and thoughtfully, adapting to individual preferences so that every interaction feels calm and understood. We are equally experienced in supporting younger adults who require care in the home, recognising that lifestyle, aspirations, and social connection matter just as much as practical support at any age. What this means in practice is care that is shaped around the person, not the other way around. Families are kept informed, involved, and reassured, and our carers build genuine relationships with the people they visit, learning their likes, their stories, and the small details that make a real difference to wellbeing. Our most recent CQC inspection, carried out on 24 May 2023, gave us an overall rating of Requires Improvement, with our Caring domain rated Good. We are especially proud of the Good rating for Caring, as it reflects the kindness, warmth, and respect that our team brings to every visit, qualities that matter deeply to the people we support and their families. We take the areas identified for improvement across Safe, Effective, Responsive, and Well led very seriously, and we are committed to strengthening our practice, our processes, and our leadership so that every aspect of the care we deliver matches the compassion at its heart. If you are exploring home care for yourself or a loved one in Rochester or the surrounding Medway area, we warmly invite you to get in touch. We understand that reaching this point can feel daunting, and we are here to listen, answer your questions, and help you feel confident about the next steps. Whatever your circumstances, you will be met with kindness, honesty, and a genuine desire to help.
Care provided at Independent Care and Support
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 24 May 2023
Read the full inspection report on the CQC website.
Common questions about Independent Care and Support
Where is Independent Care and Support located?
Independent Care and Support is a home care agency based in Rochester, Medway (ME2 2LS), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Independent Care and Support provide?
Independent Care and Support is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Independent Care and Support's CQC rating?
Independent Care and Support is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 24 May 2023. You can read the full CQC report from the link on this page.
Does Independent Care and Support provide dementia care?
Yes. Independent Care and Support supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Independent Care and Support
Can they support someone living with dementia at home?
Yes. Yes. Independent Care and Support Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Independent Care and Support Limited covers roughly 10 miles from Rochester.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Independent Care and Support Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Independent Care and Support Limited. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Rochester
Browse all home care in Rochester.