Initial Care Services South East
Initial Care Services South East is a home care agency in Gillingham, Medway (ME8 0AN). It holds a CQC rating of Inadequate.
About Initial Care Services South East
We provide care at home in Gillingham and across Medway and the south east, supporting older people and younger adults. The people we work with include those living with dementia, adults with learning disabilities, autistic people, people with physical disabilities and people with visual or hearing impairments. Needs that varied cannot be met from a standard package, so we begin by asking what somebody wants help with and what they would rather keep doing for themselves. For an older person that is often personal care, medication, meals and keeping the house in order. For a younger adult it is more likely to be about independence: running a home, getting to work or college, handling money and keeping appointments. Where someone is living with dementia, a familiar carer who knows their habits does more good than anything written in a plan. We put real effort into continuity, sending the same carers to the same households wherever the rota allows. It spares people from explaining themselves repeatedly and it means somebody is likely to notice when a person is unwell, in pain or unusually withdrawn. Our staff are trained for the needs they are asked to meet and have senior colleagues they can reach when a situation is unclear. If you are looking into care at home for yourself or a relative, please get in touch. We will give you an honest account of what we can take on and say so if we are not the right fit.
Care provided at Initial Care Services South East
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 18 December 2025
Read the full inspection report on the CQC website.
Common questions about Initial Care Services South East
Where is Initial Care Services South East located?
Initial Care Services South East is a home care agency based in Gillingham, Medway (ME8 0AN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Initial Care Services South East provide?
Initial Care Services South East is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Initial Care Services South East's CQC rating?
Initial Care Services South East is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 18 December 2025. You can read the full CQC report from the link on this page.
Does Initial Care Services South East provide dementia care?
Yes. Initial Care Services South East supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Initial Care Services South East
Can they support someone living with dementia at home?
Yes. Yes. Initial Care Services South East Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Initial Care Services South East Limited covers roughly 10 miles from Gillingham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Initial Care Services South East Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Initial Care Services South East Limited. Actual fees depend on the room, the level of care and how it is funded.
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