Community Careline
Community Careline is a home care agency in Gillingham, Medway (ME8 7JH). It holds a CQC rating of Requires Improvement.
About Community Careline
Community Careline provides support in people's own homes in Gillingham and across Medway. Our work is to give people enough help to carry on living in their own houses, delivered by carers they know. We visit older people needing assistance with washing, dressing, meals and medication, and people living with dementia, where familiar faces and a settled routine count for a great deal. We support people living with mental health conditions, people with a physical disability, including safe help with moving and transfers, people whose sight or hearing is impaired and younger adults needing support to live independently. We want to be plain about where we stand. Our most recent overall rating from the Care Quality Commission is requires improvement. We are working through what was identified, with attention to staff supervision, record keeping and making sure visits are delivered as planned and at the agreed times. We would rather tell you that ourselves and answer your questions than have you find it elsewhere. All support starts with a home visit and a proper conversation about what is needed. Plans are reviewed regularly and changed when they are not working.
Care provided at Community Careline
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 11 September 2019
Read the full inspection report on the CQC website.
Common questions about Community Careline
Where is Community Careline located?
Community Careline is a home care agency based in Gillingham, Medway (ME8 7JH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Community Careline provide?
Community Careline is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Community Careline's CQC rating?
Community Careline is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 11 September 2019. You can read the full CQC report from the link on this page.
Does Community Careline provide dementia care?
Yes. Community Careline supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Community Careline
Can they support someone living with dementia at home?
Yes. Yes. Community Careline is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Community Careline covers roughly 10 miles from Gillingham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Community Careline has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Community Careline. Actual fees depend on the room, the level of care and how it is funded.
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