Help at Home

Help at Home is a home care agency in Leicester, Leicestershire (LE19 4SA). It holds a CQC rating of Good.

About Help at Home

We are Help at Home Leicester, and we support adults in their own homes across Leicester and the surrounding county. Our visits range from one short call a day through to several hours of support, and we arrange them around the person's routine rather than our rota. We help older people with washing and dressing, medication, meals, shopping and the household jobs that become harder with time. We support adults living with dementia, where familiar faces arriving at predictable times achieve more than any amount of technique, so we keep the same care workers with the same households as far as the rota allows. We also support adults with learning disabilities and autistic adults, people living with mental ill health, people with physical disabilities and people living with sight or hearing loss, along with younger adults who want help that reduces as their confidence grows. Leicester is a diverse city and we treat that as part of the job. We ask about language, faith, food and household customs at the assessment instead of assuming, and we match care workers thoughtfully where we can. Every package starts with a visit and a proper conversation at home, and the plan is written with the person and reviewed honestly. Our most recent overall rating from the Care Quality Commission is good. Please ring us to talk it through.

Care provided at Help at Home

Read the full inspection report on the CQC website.

Common questions about Help at Home

Where is Help at Home located?

Help at Home is a home care agency based in Leicester, Leicestershire (LE19 4SA), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Help at Home provide?

Help at Home is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Help at Home's CQC rating?

Help at Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 22 December 2020. You can read the full CQC report from the link on this page.

Does Help at Home provide dementia care?

Yes. Help at Home supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Help at Home

Can they support someone living with dementia at home?

Yes. Yes. Help at Home Leicester is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Help at Home Leicester covers roughly 10 miles from Leicester.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East Midlands

Help at Home Leicester has not published its fees yet. These are typical hourly rates for the East Midlands, so you know roughly what to expect before you call.

Indicative figures for the East Midlands, not a quote from Help at Home Leicester. Actual fees depend on the room, the level of care and how it is funded.

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