Personalized Care
Personalized Care is a home care agency in Hinckley, Leicestershire (LE10 1RE). It holds a CQC rating of Good.
About Personalized Care
We at Personalized Care are proud to be a trusted home care agency supporting people across Hinckley and the wider Leicestershire community. Our mission is simple: to deliver thoughtful, person centred home care that allows individuals to live well, safely and independently in the place they love most, their own home. Based in the LE postcode area, we are well positioned to reach families throughout Hinckley and the surrounding villages of the East Midlands. Because our care comes to you, the environment is always one that is familiar, comforting and meaningful, whether that is a long standing family home, a quiet bungalow, or supported living accommodation. We work around the rhythm of each household, fitting in gently with daily routines, treasured belongings and the people and pets that make a house feel like home. Our team supports a wide range of needs, and we take real pride in the breadth of expertise we offer. We provide general home care for those who need a helping hand with everyday tasks such as personal care, medication support, meal preparation and companionship. We also specialise in dementia care, taking time to understand each person's history, preferences and the small details that bring reassurance during moments of confusion or anxiety. For adults with a learning disability or autism, we focus on consistency, clear communication and supporting independence in ways that feel empowering rather than restrictive. We further support people living with mental health conditions, offering a calm, non judgemental presence and practical help that promotes stability and confidence in daily life. Our experience with physical disability means we are attentive to mobility, dignity and safe moving and handling, whilst our familiarity with visual and hearing impairment shapes how we communicate, adapt the environment and ensure no one feels overlooked. We also welcome younger adults, recognising that care needs do not follow an age, and that lifestyle, ambitions and social connections matter at every stage of life. For families, this breadth means you do not have to piece support together from multiple sources. Whether your loved one needs a short daily visit, more substantial support throughout the week, or specialist input around a particular condition, we aim to be a steady, familiar presence you can rely on. We listen carefully at the start, build a plan together, and adjust as needs change, because good home care is never static. Our most recent CQC inspection awarded us an overall rating of Good, with Good ratings across the Safe, Effective, Caring and Well led domains, and an Outstanding rating for being Responsive. We are particularly proud of that Outstanding judgement, as responsiveness sits at the heart of what home care should be: noticing when something has changed, adapting quickly, and shaping support around the individual rather than the other way round. For families, a Good overall rating offers reassurance that safety, leadership and the quality of care are all where they should be, whilst the Outstanding domain reflects the genuine flexibility and attentiveness our team strives to bring to every visit. Choosing care for someone you love is rarely an easy decision, and we understand the weight of that moment. If you are exploring home care in Hinckley or the surrounding Leicestershire area, we would be glad to talk things through with you, answer your questions honestly, and help you understand whether we are the right fit for your family. Whatever you decide, you will be met with warmth, patience and respect from the very first conversation.
Care provided at Personalized Care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 25 April 2020
Read the full inspection report on the CQC website.
Common questions about Personalized Care
Where is Personalized Care located?
Personalized Care is a home care agency based in Hinckley, Leicestershire (LE10 1RE), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Personalized Care provide?
Personalized Care is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Personalized Care's CQC rating?
Personalized Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 25 April 2020. You can read the full CQC report from the link on this page.
Does Personalized Care provide dementia care?
Yes. Personalized Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Personalized Care
Can they support someone living with dementia at home?
Yes. Yes. Personalized Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Personalized Care covers roughly 10 miles from Hinckley.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East Midlands
Personalized Care has not published its fees yet. These are typical hourly rates for the East Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the East Midlands, not a quote from Personalized Care. Actual fees depend on the room, the level of care and how it is funded.
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