New Office
New Office is a home care agency in Rossendale, Lancashire (BB4 8EQ). It holds a CQC rating of Good.
About New Office
We at New Office are proud to provide compassionate home care across Rossendale and the surrounding areas of Lancashire, supporting people to live safely and comfortably in the place they know best: their own home. Based in the heart of Rossendale within the BB postcode area, our team is well positioned to reach individuals and families throughout the local community. Rather than asking people to adapt to an unfamiliar setting, we bring warm, personalised support directly to the doorstep, whether that is a family home tucked away on a quiet residential street or a flat closer to the town centre. This local presence means our carers understand the area, the community, and the small things that make Rossendale feel like home. Our specialisms reflect the wide range of needs we support. For older people, we offer thoughtful help with everyday routines, from personal care and medication reminders to companionship and support with meals. Our dementia care is delivered with patience and gentle consistency, giving families reassurance that their loved one is understood, respected, and safe. We also support adults living with mental health conditions, physical disabilities, and younger adults navigating their own care journeys, tailoring each visit around the person rather than a set template. In practice, this means care plans shaped around individual routines, preferences, and goals, with our team working closely with families to adjust support as circumstances change. Our commitment to quality is reflected in our CQC rating of Good across every domain assessed at our most recent inspection in August 2021, covering how safe, effective, caring, responsive, and well led we are. For families, this consistent rating offers meaningful reassurance that the care being delivered meets the standards expected by the regulator, and that the culture of our team is one of accountability and genuine care. Choosing home care can feel like a significant step, and we understand the questions and emotions that come with it. If you are exploring support for yourself or a loved one in Rossendale, we would be glad to have a friendly, no pressure conversation about what matters most to your family and how we might help. Please reach out whenever you feel ready, and we will listen with the compassion and respect you deserve.
Care provided at New Office
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 12 August 2021
Read the full inspection report on the CQC website.
Common questions about New Office
Where is New Office located?
New Office is a home care agency based in Rossendale, Lancashire (BB4 8EQ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does New Office provide?
New Office is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is New Office's CQC rating?
New Office is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 August 2021. You can read the full CQC report from the link on this page.
Does New Office provide dementia care?
Yes. New Office supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about New Office
Can they support someone living with dementia at home?
Yes. Yes. New Office is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. New Office covers roughly 10 miles from Rossendale.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North West
New Office has not published its fees yet. These are typical hourly rates for the North West, so you know roughly what to expect before you call.
- Home care (per hour): £25 to £30 per hour, typical range
Indicative figures for the North West, not a quote from New Office. Actual fees depend on the room, the level of care and how it is funded.
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