Case Management
Case Management is a home care agency in West Malling, Kent (ME19 6DZ). It holds a CQC rating of Good.
About Case Management
We at Kent Case Management are proud to provide dedicated home care across West Malling and the wider Kent area, supporting individuals to live safely, comfortably and independently in the place they know best: their own home. Based in the ME postcode area of West Malling, our team works throughout the surrounding communities of Kent, bringing personalised support directly to residents wherever they call home. Operating from this well connected corner of the South East allows us to respond promptly and reliably to the people who depend on us, whilst keeping care rooted in familiar local surroundings. Our specialisms reflect the diverse needs of the individuals and families we support. Alongside general home care, we offer tailored support for people living with learning disabilities and autism, mental health conditions, physical disabilities, and visual or hearing impairments. In practice, this means our approach is never one size fits all. We take the time to understand each person as an individual, considering their history, preferences, communication needs and personal goals. For families, this translates into peace of mind: knowing that a loved one is being supported by a team that recognises complexity, respects dignity, and adapts care as circumstances change over time. Because we deliver care in the home, we also understand how important it is to build genuine trust. Relatives are often navigating difficult decisions, and we see ourselves as partners in that journey, keeping communication open, listening carefully, and working alongside other health and social care professionals to ensure joined up support. Our commitment to quality is reflected in our most recent Care Quality Commission inspection, published following our review on 18 March 2022, in which we were rated Good overall. We also achieved a Good rating in each of the five key domains the CQC assesses: safe, effective, caring, responsive and well led. For families, this independent assurance means that the care we provide has been judged to meet the standards people have every right to expect, from the safety of our practices to the compassion of our approach and the strength of our leadership. If you are exploring home care options in West Malling or elsewhere across Kent for yourself or someone you love, we warmly invite you to get in touch. Choosing support at home is a significant step, and we are here to answer your questions, talk through what matters most, and help you feel confident about the road ahead. At Kent Case Management, our door is always open to the families who trust us with what matters most.
Care provided at Case Management
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 18 March 2022
Read the full inspection report on the CQC website.
Common questions about Case Management
Where is Case Management located?
Case Management is a home care agency based in West Malling, Kent (ME19 6DZ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Case Management provide?
Case Management is registered to provide care in people’s own homes, with support that includes Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Case Management's CQC rating?
Case Management is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 18 March 2022. You can read the full CQC report from the link on this page.
Questions families ask about Case Management
Can they support someone living with dementia at home?
No. Kent Case Management Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Kent Case Management Ltd covers roughly 10 miles from West Malling.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Kent Case Management Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Kent Case Management Ltd. Actual fees depend on the room, the level of care and how it is funded.
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