Welcome Support
Welcome Support is a home care agency in Tunbridge Wells, Kent (TN1 1XP). It holds a CQC rating of Good.
About Welcome Support
We at Welcome Support are proud to provide compassionate home care across Tunbridge Wells and the surrounding areas of Kent, helping people live well and safely in the place they love most: their own home. Based in the TN postcode area, we serve individuals and families throughout Tunbridge Wells and its neighbouring communities. Operating as a home care agency means our team comes to you, fitting our support around the rhythms of your household, your routines, and the familiar comforts of your own surroundings. There is no need to leave behind a treasured garden, a favourite armchair, or the neighbourhood you have known for years; instead, we bring thoughtful, person centred care directly to your door. Our team supports a broad range of people, and we take pride in tailoring every care plan to the individual rather than the diagnosis. For older people, we offer warm, respectful assistance with daily living, from help with personal care and medication to companionship and gentle encouragement to stay active and connected. Families often tell us how reassuring it is to know a trusted carer is visiting a loved one, particularly when relatives live further afield or juggle busy lives of their own. We also specialise in supporting adults with learning disabilities and autism, embracing each person's strengths, preferences, and communication style. Whether someone is building independence, exploring community activities, or simply seeking consistent and understanding support at home, we walk alongside them at their pace. For people living with a physical disability, our carers offer practical, dignified help with mobility, personal care, and the everyday tasks that can become more challenging, always working in ways that promote choice and confidence. Younger adults who need support are equally welcome at Welcome Support. We understand that care needs can arise at any stage of life, and we approach younger clients with respect for their goals, ambitions, and lifestyle. Whether the focus is on maintaining education, work, hobbies, or social connections, our role is to enable, not to take over. Quality and safety sit at the heart of everything we do. We are pleased to hold an overall rating of Good from the Care Quality Commission, following our most recent inspection in January 2023. Importantly, we achieved a Good rating across every one of the five key domains the CQC examines: Safe, Effective, Caring, Responsive, and Well led. For families, this consistency offers genuine reassurance. It reflects an organisation that not only delivers kind and effective day to day care, but is also well managed, responsive to changing needs, and committed to protecting the people it supports. A Good rating across the board is not achieved by chance; it is the result of careful training, attentive leadership, and a culture in which residents and their relatives are truly listened to. Choosing home care is a significant decision, and we know how much thought goes into finding the right provider. Whether you are arranging support for an ageing parent, a partner recovering from illness, or a younger family member with complex needs, we are here to listen without pressure. If you would like to learn more about how we could help your loved one continue to thrive at home in Tunbridge Wells, please do get in touch. We would be delighted to talk things through with you, answer your questions, and explore whether Welcome Support is the right fit for your family.
Care provided at Welcome Support
- Older person care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 23 October 2021
Read the full inspection report on the CQC website.
Common questions about Welcome Support
Where is Welcome Support located?
Welcome Support is a home care agency based in Tunbridge Wells, Kent (TN1 1XP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Welcome Support provide?
Welcome Support is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Welcome Support's CQC rating?
Welcome Support is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 October 2021. You can read the full CQC report from the link on this page.
Questions families ask about Welcome Support
Can they support someone living with dementia at home?
No. Welcome Support does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Welcome Support covers roughly 10 miles from Tunbridge Wells.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Welcome Support has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Welcome Support. Actual fees depend on the room, the level of care and how it is funded.
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