Audley Care - Audley Care Willicombe Park
Audley Care - Audley Care Willicombe Park is a home care agency in Tunbridge Wells, Kent (TN2 3UU). It holds a CQC rating of Good.
About Audley Care - Audley Care Willicombe Park
Audley Care at Willicombe Park supports people in and around Tunbridge Wells in their own homes. Our work covers a wide range of needs, and we plan each person's support around their own routines rather than around a standard schedule. We support older people with the everyday tasks that have become harder, and people living with dementia, where a familiar carer and an unhurried pace matter more than anything written down. We work with adults who have a learning disability and with autistic adults, people managing mental health conditions, people living with a physical disability and people with sight or hearing loss. We also support people living with eating disorders, people in recovery from alcohol or drug misuse and younger adults, and we approach that work without judgement. Continuity is what makes home care work. A carer who knows somebody well notices the untouched meal or the flat mood that turns out to be the first sign of something, and that is how problems get caught early. Our most recent overall rating from the Care Quality Commission is good. We regard that as the standard to hold rather than a selling point. If you are considering care at home in this area, ring us and we will be straight with you about what we can offer.
Care provided at Audley Care - Audley Care Willicombe Park
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 14 January 2020
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Audley Care - Audley Care Willicombe Park. Report published 14 January 2020.
Safe
Inspectors found that known risks to people had been assessed. Staff had detailed guidance to reduce these risks. Medicines were safely managed, as was the risk of infection spreading. People felt safe with staff who knew how to recognise possible abuse and how to report it. Rotas showed there were enough staff, and staff had been recruited safely.
Effective
Inspectors found that staff received a wide range of training and could take more specialised courses if needed. Staff noticed changes in people's health or well-being. They referred people to professionals for advice and treatment when appropriate. People were supported to have maximum choice and control of their lives, in the least restrictive way possible.
Caring
Inspectors reported that all people and their relatives said staff were kind.
Responsive
Inspectors found that care planning was person-centred. Plans showed that people's individual preferences and needs had been fully considered. People knew how to make a complaint, and there was an established process to manage any concerns.
Well-led
Inspectors found that staff and people praised the acting manager for their open-door policy and responsiveness. Internal audits were carried out regularly to identify areas that needed improvement. People and staff could share their views in a number of different ways.
What people told the inspectors
Inspectors reported that all people and their relatives said staff were kind. People also said they felt safe with staff.
Since the last inspection
Rated Good in January 2020, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 25 November 2019: Routine inspection
- 19 December 2016: Routine inspection
- 17 March 2014: Inspection looking at part of the service
- 4 February 2014: Routine inspection
- 26 July 2012: Routine inspection
- 5 April 2011: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Audley Care - Audley Care Willicombe Park compares in Tunbridge Wells
Measured against the 21 home care agencies registered in Tunbridge Wells.
- CQC rating
- Good. 11 of the 21 agencies (52%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 14 January 2020. 13 of the 21 agencies have published a newer inspection report since.
- Registered
- December 2010. One of the longer established agencies. 20 of the 21 registered more recently.
- Provider
- One service. Audley Willicombe Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Tunbridge Wells.
The local picture: Tunbridge Wells
What the numbers say about home care in Tunbridge Wells, in Kent.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 13,300. Rising to 15,500 by 2035, up 17%
- People aged 85 and over: 4,000. Rising to 6,000 by 2035, up 52%
- Living with dementia, aged 65 and over (estimate): 1,800. Rising to 2,300 by 2035, up 28%
- Dementia diagnosis rate: 69%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 0 opened, 2 closed. 20 registered today.
- Choice of agencies: 41 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
- Compared with the rest of Kent: Fewer agencies. Tunbridge Wells has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Audley Care - Audley Care Willicombe Park
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 3 December 2010, so 15 years.
- Run by
- Audley Willicombe Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Audley Care - Audley Care Willicombe Park
Where is Audley Care - Audley Care Willicombe Park located?
Audley Care - Audley Care Willicombe Park is a home care agency based in Tunbridge Wells, Kent (TN2 3UU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Audley Care - Audley Care Willicombe Park provide?
Audley Care - Audley Care Willicombe Park is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Audley Care - Audley Care Willicombe Park's CQC rating?
Audley Care - Audley Care Willicombe Park is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 January 2020. You can read the full CQC report from the link on this page.
Does Audley Care - Audley Care Willicombe Park provide dementia care?
Yes. Audley Care - Audley Care Willicombe Park supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Audley Care - Audley Care Willicombe Park
Can they support someone living with dementia at home?
Yes. Yes. Audley Care - Audley Care Willicombe Park is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Audley Care - Audley Care Willicombe Park covers roughly 10 miles from Tunbridge Wells.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Audley Care - Audley Care Willicombe Park has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Audley Care - Audley Care Willicombe Park. Actual fees depend on the room, the level of care and how it is funded.
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