Livingstone Care Office - Innovation House
Livingstone Care Office - Innovation House is a home care agency in Sandwich, Kent (CT13 9FF). It holds a CQC rating of Requires Improvement.
About Livingstone Care Office - Innovation House
Here at Livingstone Care Office in Sandwich, Kent, we provide home care support to people living in their own homes across the local area. We work with older adults, people living with dementia, and those managing a physical disability, helping them to maintain their independence and continue living life on their own terms. We know that inviting someone into your home to provide support is a significant decision, and we do not take that trust lightly. Our team works hard to match people with carers who suit their routines, preferences and personalities, because consistency and familiarity genuinely matter when it comes to feeling comfortable and safe at home. Our work covers a broad range of support, from help with personal care and daily routines through to companionship and more specialist dementia care. We take time to understand each person as an individual, not just their care needs, and we build support plans around what matters most to them and their families. We are transparent about where we are as an organisation. Our most recent CQC inspection resulted in a rating of requires improvement, and we have taken that outcome seriously. We have been working through the areas identified and making real changes to how we operate, with a clear focus on improving the experience and safety of every person who uses our support. We believe in being honest about this rather than glossing over it, and we are committed to demonstrating progress through the quality of care we provide every day. If you are looking for home care support for yourself or a loved one in or around Sandwich, we would welcome the chance to have an honest conversation about how we might be able to help. Please do get in touch with our team to find out more.
Care provided at Livingstone Care Office - Innovation House
- Older person care
- Dementia care
- Physical disability support
- Covers approximately 10 miles
- Last CQC inspection: 21 October 2023
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Livingstone Care Office - Innovation House. Report published 21 October 2023.
- 24 August 2023, routine inspection
Safe
Guidance on what to do if a risk occurred was not consistently recorded, and there was a failure to fully assess and reduce risks for some people. Staff were not always recruited safely. CQC found breaches of regulation on safe care and treatment and on staff recruitment. Staff understood how to protect people from abuse.
Effective
Decision-specific capacity assessments had not been recorded for people living with dementia, and CQC made a recommendation about this. Staff understood how to support people to make decisions day to day. Staff had the training they needed, and people's needs were assessed and reviewed.
Caring
People told inspectors they were treated kindly by staff. Staff communicated well with people and with each other to make sure people's needs were met in the way they had chosen.
Responsive
People received person-centred care that promoted their dignity and independence. Complaints were managed in the right way and people were invited to suggest improvements.
Well-led
There was not an adequate process for continually assessing and monitoring the quality of the service. CQC found a breach of regulation on governance and oversight. People and relatives said the registered manager was approachable and sorted out any issues.
What people told the inspectors
People and relatives said they were happy with the care, felt safe, and that staff arrived when they should and stayed the allotted time. They reported no missed calls.
Since the last inspection
The service was inspected before this on 24 December 2021. Its earlier ratings are not held here yet.
- 21 October 2023: Routine inspection. This inspection gave the current rating.
- 24 December 2021: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Livingstone Care Office - Innovation House compares in Dover
Measured against the 24 home care agencies registered in Dover.
- CQC rating
- Requires improvement. 13 of the 24 agencies (54%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 21 October 2023. 4 of the 24 agencies have published a newer inspection report since.
- Registered
- September 2020. 13 of the 24 agencies registered more recently.
- Provider
- One service. Livingstone Care Solutions Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Dover.
The local picture: Dover
What the numbers say about home care in Dover, in Kent.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,300. Rising to 18,000 by 2035, up 18%
- People aged 85 and over: 3,800. Rising to 5,800 by 2035, up 53%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 27%
- Dementia diagnosis rate: 59%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 2 closed. 19 registered today.
- Choice of agencies: 29 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Livingstone Care Office - Innovation House
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 30 September 2020, so 6 years.
- Run by
- Livingstone Care Solutions Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Livingstone Care Office - Innovation House
Where is Livingstone Care Office - Innovation House located?
Livingstone Care Office - Innovation House is a home care agency based in Sandwich, Kent (CT13 9FF), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Livingstone Care Office - Innovation House provide?
Livingstone Care Office - Innovation House is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support. The full list of services is shown on this page.
What is Livingstone Care Office - Innovation House's CQC rating?
Livingstone Care Office - Innovation House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 21 October 2023. You can read the full CQC report from the link on this page.
Does Livingstone Care Office - Innovation House provide dementia care?
Yes. Livingstone Care Office - Innovation House supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Livingstone Care Office - Innovation House
Can they support someone living with dementia at home?
Yes. Yes. Livingstone Care Office - Innovation House is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Livingstone Care Office - Innovation House covers roughly 10 miles from Sandwich.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Livingstone Care Office - Innovation House has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Livingstone Care Office - Innovation House. Actual fees depend on the room, the level of care and how it is funded.
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