Care at Home Services (South East) – Canterbury, and Whitstable
Care at Home Services (South East) – Canterbury, and Whitstable is a home care agency in Herne Bay, Kent (CT6 7GQ). It holds a CQC rating of Requires Improvement.
About Care at Home Services (South East) – Canterbury, and Whitstable
We at Care at Home Services (South East) – Canterbury, Herne Bay and Whitstable are proud to provide compassionate home care across Herne Bay and the surrounding communities of Canterbury and Whitstable in Kent. Our mission is simple: to help people continue living safely, comfortably and independently in the place they love most, their own home. Based in the CT postcode area, our team supports individuals throughout Herne Bay and the wider East Kent coast. Because our care is delivered in your own home, the environment remains entirely yours, familiar surroundings, cherished belongings, and the routines that bring comfort and reassurance. We simply become a trusted, respectful presence within it, working around your household, your preferences and the rhythm of your day. Our care is tailored to a wide range of needs. We specialise in older person care and home care, offering everything from companionship visits and help with daily tasks to more comprehensive personal care packages. For families navigating a dementia diagnosis, our team provides patient, understanding support that focuses on preserving dignity, maintaining familiar routines, and offering gentle reassurance during moments of confusion or anxiety. We also support adults living with mental health needs, physical disabilities, and visual or hearing impairments, adapting our approach to suit each person's individual circumstances. Younger adults who require support to live independently are equally welcome, and we work closely with them and their loved ones to build care plans that promote confidence, choice and wellbeing. In practice, this means families can expect care that feels personal rather than procedural. Whether it is help getting up and dressed in the morning, assistance with medication, support at mealtimes, or simply a friendly face to share a cup of tea with, our aim is always to enhance quality of life. We recognise that inviting carers into your home is a significant step, and we work hard to build the kind of trusting, consistent relationships that put both residents and relatives at ease. Our most recent Care Quality Commission inspection resulted in an overall rating of Requires Improvement, with Good ratings across the Effective, Caring and Responsive domains, and areas identified for further development in Safe and Well led. We view this feedback as an important part of our ongoing commitment to raising standards. The recognition of our caring, effective and responsive approach reflects the genuine warmth and skill of our team, whilst the areas highlighted for improvement continue to guide our development so that every aspect of our care reaches the standard our clients deserve. If you are exploring home care options for yourself or a loved one in Herne Bay, Canterbury or Whitstable, we warmly invite you to get in touch. We understand this can feel like a daunting decision, and we are here to listen, answer your questions, and help you find the right level of support with kindness and honesty.
Care provided at Care at Home Services (South East) – Canterbury, and Whitstable
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 3 January 2018
Read the full inspection report on the CQC website.
How Care at Home Services (South East) Limited - Canterbury, Herne Bay and Whitstable compares in Canterbury
Measured against the 42 home care agencies registered in Canterbury.
- CQC rating
- Requires improvement. 19 of the 42 agencies (45%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 24 June 2023. 3 of the 42 agencies have published a newer inspection report since.
- Registered
- March 2013. One of the longer established agencies. 34 of the 42 registered more recently.
- Provider
- 15 services. Care at Home Services (South East) Limited runs 15 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Canterbury.
The local picture: Canterbury
What the numbers say about home care in Canterbury, in Kent.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 19,800. Rising to 23,300 by 2035, up 17%
- People aged 85 and over: 5,300. Rising to 8,200 by 2035, up 54%
- Living with dementia, aged 65 and over (estimate): 2,600. Rising to 3,300 by 2035, up 28%
- Dementia diagnosis rate: 73%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 2 opened, 0 closed. 39 registered today.
- Choice of agencies: 48 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Care at Home Services (South East) Limited - Canterbury, Herne Bay and Whitstable
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 9 March 2013, so 13 years.
- Run by
- Care at Home Services (South East) Limited, which runs 15 adult social care services in England. 9 of the 12 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Care at Home Services (South East) – Canterbury, and Whitstable
Where is Care at Home Services (South East) – Canterbury, and Whitstable located?
Care at Home Services (South East) – Canterbury, and Whitstable is a home care agency based in Herne Bay, Kent (CT6 7GQ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Care at Home Services (South East) – Canterbury, and Whitstable provide?
Care at Home Services (South East) – Canterbury, and Whitstable is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Care at Home Services (South East) – Canterbury, and Whitstable's CQC rating?
Care at Home Services (South East) – Canterbury, and Whitstable is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 3 January 2018. You can read the full CQC report from the link on this page.
Does Care at Home Services (South East) – Canterbury, and Whitstable provide dementia care?
Yes. Care at Home Services (South East) – Canterbury, and Whitstable supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Care at Home Services (South East) – Canterbury, and Whitstable
Can they support someone living with dementia at home?
Yes. Yes. Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable covers roughly 10 miles from Herne Bay.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable. Actual fees depend on the room, the level of care and how it is funded.
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