Agacia Care
Agacia Care is a home care agency in Cranbrook, Kent (TN17 2AF). It holds a CQC rating of Good.
About Agacia Care
At Agacia Care, we provide home care support to people living in Cranbrook and the surrounding areas of Kent. Our aim is straightforward: to help people live well in their own homes, on their own terms, with the right level of support tailored to their individual needs. We work with a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We do not believe in a one size fits all approach. Every person we support has a different story, different routines, and different priorities, and we take the time to understand what matters most to each individual before we do anything else. Our team works hard to build genuine, trusting relationships with the people we care for and their families. We know that inviting someone into your home takes courage, and we never take that lightly. Consistency matters to us, so we do our best to ensure that familiar faces are visiting regularly rather than a constant stream of different carers. We are proud to hold a Good rating from the Care Quality Commission, which reflects the effort our team puts in every day to provide support that is safe, caring, responsive, and well led. That rating means a great deal to us, but we are always looking at how we can continue to improve. If you are thinking about care for yourself or someone you love, we are happy to have an honest conversation about what we can offer and whether we are the right fit. There is no pressure and no obligation. Simply get in touch and we will listen. We are based in Cranbrook, Kent, and are here to help.
Care provided at Agacia Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 2 August 2023
Read the full inspection report on the CQC website.
How Independent Care Solutions T/A Agacia Care Ltd compares in Tunbridge Wells
Measured against the 21 home care agencies registered in Tunbridge Wells.
- CQC rating
- Good. 11 of the 21 agencies (52%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 2 August 2023. 3 of the 21 agencies have published a newer inspection report since.
- Registered
- March 2022. 7 of the 21 agencies registered more recently.
- Provider
- One service. Agacia Care Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Tunbridge Wells.
The local picture: Tunbridge Wells
What the numbers say about home care in Tunbridge Wells, in Kent.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 13,300. Rising to 15,500 by 2035, up 17%
- People aged 85 and over: 4,000. Rising to 6,000 by 2035, up 52%
- Living with dementia, aged 65 and over (estimate): 1,800. Rising to 2,300 by 2035, up 28%
- Dementia diagnosis rate: 69%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 0 opened, 2 closed. 20 registered today.
- Choice of agencies: 41 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
- Compared with the rest of Kent: Fewer agencies. Tunbridge Wells has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Independent Care Solutions T/A Agacia Care Ltd
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 21 March 2022, so 4 years.
- Run by
- Agacia Care Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Agacia Care
Where is Agacia Care located?
Agacia Care is a home care agency based in Cranbrook, Kent (TN17 2AF), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Agacia Care provide?
Agacia Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Agacia Care's CQC rating?
Agacia Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 2 August 2023. You can read the full CQC report from the link on this page.
Does Agacia Care provide dementia care?
Yes. Agacia Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Agacia Care
Can they support someone living with dementia at home?
Yes. Yes. Independent Care Solutions T/A Agacia Care Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Independent Care Solutions T/A Agacia Care Ltd covers roughly 10 miles from Cranbrook.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Independent Care Solutions T/A Agacia Care Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Independent Care Solutions T/A Agacia Care Ltd. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Agacia Care
Dementia Care at Agacia Care
Supporting someone with dementia at home works best when routines stay familiar, faces stay consistent and carers know how to read the small signs of confusion, tiredness or discomfort before they escalate. Agacia Care is registered to provide personal care for adults living with dementia in and around Cranbrook, alongside its wider home care service. Families weighing up this agency should ask how carers are trained in dementia awareness, how they respond when someone becomes distressed or disorientated, and what steps they take if a person begins to wander or leave the house unsafely. It is also worth asking how the care plan is updated as memory and communication change, and how the office keeps relatives informed between visits so that everyone is working from the same picture.
Home Care at Agacia Care
Domiciliary support in and around Cranbrook typically covers personal care, medication prompts, meal preparation, shopping, light housework and companionship, arranged in visits from half an hour upwards or as longer sessions where more help is needed. Agacia Care is registered with the Care Quality Commission to deliver regulated personal care in people's own homes across this part of Kent. Private hourly rates in the South East usually fall between £29 and £35, while Kent County Council commissions care at its own agreed rate for people who qualify for funded support. Families should ask how the agency matches carers to clients, how visits are scheduled around preferred routines, what happens if a regular carer is off sick, and how care plans are reviewed as needs change over time.
Older Person Care at Agacia Care
Help at home for older people in Cranbrook often begins with a morning call to assist with washing, dressing and breakfast, followed by prompts for medication throughout the day and a companionable chat or light meal preparation later on. Agacia Care is registered with the CQC to provide personal care to adults in their own homes, and the agency holds a Good rating from its August 2023 inspection. Typical hourly rates across the South East sit between £29 and £35, though Kent County Council pays its own commissioned rate for arranged packages. Families thinking about this service should ask how call times are protected when carers run late, whether the same small team visits each week, and what cover looks like in the evening or overnight if waking or sleep in support is ever needed.
Mental Health at Agacia Care
Stability, predictable routines and being treated with dignity make a real difference for adults living with mental health conditions at home. Agacia Care is registered to support people in this group across Cranbrook and nearby villages. Families should ask what experience carers have with conditions such as anxiety, depression or psychosis, how they recognise early warning signs, and who to contact out of hours if someone becomes unwell between visits.
Visual and Hearing Impairment at Agacia Care
Sensory loss changes how someone navigates their home, takes medication and communicates with visitors, so small habits from carers matter, such as announcing themselves clearly, facing the person when speaking and leaving objects in consistent places. Agacia Care is registered to support adults with visual or hearing impairments across Cranbrook. Ask how carers adapt their communication style and whether they are comfortable working with hearing aids, magnifiers or tactile cues.
Younger Adults at Agacia Care
Being under 65 and needing support at home brings different priorities, including work, study, friendships, hobbies and family life that should carry on rather than pause. Agacia Care is registered to provide personal care for younger adults living in Cranbrook and the surrounding villages. Families should ask how visits are arranged around a working week or college timetable, and how carers support social plans and community activities rather than only tasks at home.
Learning Disability and Autism at Agacia Care
Support for adults with a learning disability or autism should be shaped around the person, protecting familiar routines, sensory preferences and the independence skills they already have. Agacia Care in Cranbrook is registered with the CQC to provide this type of home based support across the surrounding area of Kent. Packages are usually commissioned by Kent County Council with regular reviews. Ask how goals are set, tracked and revisited over time.
Physical Disability at Agacia Care
Practical help with transfers, personal care, dressing and getting out and about matters hugely for adults with a physical disability who want to stay in their own home. Agacia Care is registered to provide this support in the Cranbrook area. Because the agency visits people in their own properties, families should ask how carers work alongside occupational therapists, whether staff are comfortable using hoists, slings or other equipment already in place, and how visits are timed to protect independence.
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