Community Support Services
Community Support Services is a home care agency in Ashford, Kent (TN26 3RJ). It holds a CQC rating of Requires Improvement.
About Community Support Services
We at Community Support Services are proud to provide compassionate home care across Ashford and the surrounding Kent communities, supporting people to live well and safely in the place they know best: their own home. Based in the TN postcode area, our team travels throughout Ashford and its neighbouring villages, bringing personalised care directly to the doorsteps of those who need it. Home is more than a building; it is a lifetime of memories, familiar routines, and treasured comforts. By delivering care where people feel most themselves, we help preserve that sense of belonging whilst offering the practical and emotional support that makes independent living possible. Our care specialisms reflect the diverse needs of the community we serve. We support older people who may need a helping hand with daily living, from personal care and medication prompts to companionship and mobility assistance. We also work with younger adults, and with individuals who have a learning disability or autism, tailoring our approach to each person's unique preferences, communication style, and aspirations. For families, this means knowing that a loved one is being supported by a team that sees the whole person, not just a set of needs. Whether care is required for a few hours a week or on a more regular basis, our aim is to build trusting relationships that give both the individual and their family genuine peace of mind. Following our most recent CQC inspection, we received an overall rating of Requires Improvement. We are open and honest about this. The inspectors recognised that we are Good in the areas of Effective, Caring, and Responsive, reflecting the warmth of our team and the meaningful difference they make each day. They also identified areas within Safe and Well led where we needed to strengthen our practice, and we have taken that feedback seriously. Continuous improvement is central to how we operate, and we welcome conversations with families about the steps we take to keep quality and safety at the heart of everything we do. Choosing home care is a deeply personal decision, and we understand the trust families place in us when they invite our team into a loved one's life. If you are exploring care options in Ashford or the wider Kent area, we would be delighted to talk with you, listen to your circumstances, and explain how we can help. Please get in touch to start a conversation about the support that could make a real difference for someone you love.
Care provided at Community Support Services
- Older person care
- Learning disability and autism support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 4 December 2019
Read the full inspection report on the CQC website.
Common questions about Community Support Services
Where is Community Support Services located?
Community Support Services is a home care agency based in Ashford, Kent (TN26 3RJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Community Support Services provide?
Community Support Services is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.
What is Community Support Services's CQC rating?
Community Support Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 4 December 2019. You can read the full CQC report from the link on this page.
Questions families ask about Community Support Services
Can they support someone living with dementia at home?
No. Community Support Services does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Community Support Services covers roughly 10 miles from Ashford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Community Support Services has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Community Support Services. Actual fees depend on the room, the level of care and how it is funded.
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