Next Steps
Next Steps is a home care agency in Welwyn Garden City, Hertfordshire (AL8 6NS). It holds a CQC rating of Good.
About Next Steps
We at Next Steps Hertfordshire are a dedicated home care agency proudly supporting individuals across Welwyn Garden City and the wider Hertfordshire area. Our mission is to deliver compassionate, personalised care that allows people to remain safely and comfortably in the place they know best, their own home. Based in the heart of Welwyn Garden City within the AL postcode area, we are ideally positioned to reach families throughout the local community and surrounding neighbourhoods in the East of England. Operating from a familiar local base means our team understands the area well, allowing us to respond promptly and build genuine, lasting relationships with the people we support and their loved ones. Our care is shaped around the individual, never the other way around. We provide tailored support for older people who wish to maintain their independence at home, as well as specialist dementia care delivered with patience, warmth and a deep understanding of the challenges families face. For younger adults and those living with learning disabilities or autism, we focus on empowering daily living, encouraging confidence and supporting meaningful routines. We also support adults experiencing mental health needs, offering steady, respectful companionship and practical assistance that helps people feel secure and understood. For individuals with physical disabilities or those affected by visual or hearing impairment, our approach is thoughtful and adaptive. We take time to learn each person's preferences, communication style and daily rhythms, ensuring that every visit feels reassuring rather than intrusive. Whether someone needs help with personal care, medication, meal preparation, mobility support or simply a friendly face and a listening ear, our team is committed to delivering care with dignity and kindness. We are proud to hold an overall CQC rating of Good, with an Outstanding rating in the Caring domain following our most recent inspection. This Outstanding recognition reflects what matters most to us, the warmth, respect and genuine compassion shown by our team in every interaction. Alongside Good ratings across Safe, Effective, Responsive and Well-led, families can feel confident that our care is not only thoughtful and personable but also safe, well organised and responsive to changing needs. Choosing care for a loved one is one of the most important decisions a family can make, and we understand the weight of that choice. At Next Steps Hertfordshire, we are here to listen, to guide and to support you through every step of the journey. If you are exploring home care options in Welwyn Garden City or the surrounding Hertfordshire area, we warmly invite you to get in touch and discover how we can help your family find comfort, confidence and peace of mind.
Care provided at Next Steps
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 4 May 2018
Read the full inspection report on the CQC website.
Common questions about Next Steps
Where is Next Steps located?
Next Steps is a home care agency based in Welwyn Garden City, Hertfordshire (AL8 6NS), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Next Steps provide?
Next Steps is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Next Steps's CQC rating?
Next Steps is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 4 May 2018. You can read the full CQC report from the link on this page.
Does Next Steps provide dementia care?
Yes. Next Steps supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Next Steps
Can they support someone living with dementia at home?
Yes. Yes. Next Steps Hertfordshire is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Next Steps Hertfordshire covers roughly 10 miles from Welwyn Garden City.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Next Steps Hertfordshire has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Next Steps Hertfordshire. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Welwyn Garden City
Browse all home care in Welwyn Garden City.