Freesprings
Freesprings is a home care agency in Waltham Cross, Hertfordshire (EN8 7NY). It holds a CQC rating of Requires Improvement.
About Freesprings
We at Freesprings are a home care agency proudly supporting people across Waltham Cross and the wider Hertfordshire area, delivering personalised care in the place people love most — their own homes. Our mission is to help individuals live safely, comfortably and with dignity in familiar surroundings. Operating throughout the EN postcode area and the surrounding communities of Hertfordshire in the East of England, we bring compassionate support directly to your doorstep. Whether you live in a family home, a bungalow, a flat or sheltered accommodation, our team travels to you, tailoring each visit around your routine, your preferences and the rhythms of your daily life. Choosing home care means there is no need to leave behind treasured possessions, beloved gardens or neighbourhoods that hold a lifetime of memories. Our specialisms cover a broad spectrum of needs, and we take pride in supporting people through many different stages of life. For older people, we provide reassuring companionship and practical help with everyday tasks that may have become more challenging over time. For those living with dementia, we take a patient, understanding approach, offering consistency and gentle prompts that help reduce confusion and build trust. Families often tell us how much peace of mind it brings to know a familiar face is arriving to support their loved one. We also support adults living with mental health conditions, offering steady, non judgemental care that respects each person's individual journey. For people with physical disabilities, our team assists with mobility, personal care and daily living tasks, always working in a way that promotes independence rather than replacing it. Younger adults transitioning to more independent living, or requiring tailored support at home, will find in us a flexible partner ready to adapt as needs change. In practice, this means our care plans are never one size fits all. We take time to understand what matters to each person, from morning routines and favourite meals to hobbies, faith practices and family relationships. Family members are welcomed as partners in care, kept informed and encouraged to share insights that help us provide truly personalised support. Our most recent CQC inspection, carried out in December 2022, resulted in an overall rating of Requires Improvement. We were pleased that inspectors recognised our Caring domain as Good, reflecting the genuine warmth and kindness our team brings to every visit. We fully acknowledge the areas identified for development across the Safe, Effective, Responsive and Well led domains, and we want families to know that we take this feedback seriously. We are committed to continuous improvement, strengthening our processes, training and leadership so that every aspect of the care we deliver rises to the standard our clients deserve. If you are exploring home care options for yourself or a loved one in Waltham Cross or the surrounding Hertfordshire area, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we are here to listen, answer your questions and help you understand whether our support could be the right fit for your family. Reach out today, and let us begin a conversation built on trust, respect and genuine care.
Care provided at Freesprings
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 7 December 2022
Read the full inspection report on the CQC website.
Common questions about Freesprings
Where is Freesprings located?
Freesprings is a home care agency based in Waltham Cross, Hertfordshire (EN8 7NY), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Freesprings provide?
Freesprings is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Freesprings's CQC rating?
Freesprings is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 7 December 2022. You can read the full CQC report from the link on this page.
Does Freesprings provide dementia care?
Yes. Freesprings supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Freesprings
Can they support someone living with dementia at home?
Yes. Yes. Freesprings Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Freesprings Ltd covers roughly 10 miles from Waltham Cross.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Freesprings Ltd has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Freesprings Ltd. Actual fees depend on the room, the level of care and how it is funded.
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