Serve Homecare
Serve Homecare is a home care agency in Stevenage, Hertfordshire (SG1 3LL). It holds a CQC rating of Good.
About Serve Homecare
We at Serve Homecare are proud to provide compassionate home care across Stevenage and the surrounding areas of Hertfordshire, supporting people to live well within the comfort and familiarity of their own homes. As a dedicated domiciliary care provider, we understand that remaining at home, surrounded by treasured memories and personal belongings, is often the greatest gift we can offer those needing extra support. Operating throughout the SG postcode area, our team travels to residents across Stevenage and nearby communities, bringing tailored care directly to the doorstep. Rather than asking people to adapt to a new environment, we adapt to theirs, respecting the unique routines, preferences, and daily rhythms that make each home a haven. Whether visits are needed for a short call each morning or more comprehensive support throughout the day, we work sensitively within the space our clients know and love. Our specialisms reflect the diverse needs of the community we serve. We support older people who wish to maintain their independence, offering practical help with everyday tasks alongside warm companionship. For those living with dementia, we provide patient, consistent care that prioritises dignity, gentle reassurance, and familiar routines to reduce anxiety and confusion. We also support adults living with mental health needs, physical disabilities, and visual or hearing impairments, adapting our approach so that communication and comfort always come first. Younger adults are equally welcome within our care, and we tailor support to help each person pursue the life they want to lead. In practice, this means our care workers take the time to truly know the people they visit. We listen carefully to families, understanding the small details that make a real difference, whether that is how a cup of tea is preferred, which chair by the window catches the best morning light, or which conversations bring the most joy. For loved ones who may live at a distance or juggle busy lives, we aim to be a trusted extension of the family, offering peace of mind that someone caring and capable is checking in regularly. Serve Homecare holds an overall rating of Good from the Care Quality Commission, following inspection in November 2022, with Good ratings across all five key areas of Safe, Effective, Caring, Responsive, and Well led. This independent assessment offers reassurance that the care we deliver is consistently thoughtful, well organised, and centred on the people who rely on us. For families weighing up important decisions, we hope this recognition helps confirm that their loved one would be in trustworthy hands. If you are exploring home care options for yourself or someone dear to you, we warmly invite you to get in touch. We understand this can be an emotional and uncertain time, and we are here to answer questions, listen without pressure, and help you find the right way forward. At Serve Homecare, our goal is simple: to help people live comfortably, safely, and happily in the place they call home.
Care provided at Serve Homecare
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 30 November 2022
Read the full inspection report on the CQC website.
Common questions about Serve Homecare
Where is Serve Homecare located?
Serve Homecare is a home care agency based in Stevenage, Hertfordshire (SG1 3LL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Serve Homecare provide?
Serve Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Serve Homecare's CQC rating?
Serve Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 30 November 2022. You can read the full CQC report from the link on this page.
Does Serve Homecare provide dementia care?
Yes. Serve Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Serve Homecare
Can they support someone living with dementia at home?
Yes. Yes. Serve Homecare is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Serve Homecare covers roughly 10 miles from Stevenage.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Serve Homecare has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Serve Homecare. Actual fees depend on the room, the level of care and how it is funded.
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