New Hope Community Healthcare
New Hope Community Healthcare is a home care agency in Stevenage, Hertfordshire (SG1 2DX). It holds a CQC rating of Requires Improvement.
About New Hope Community Healthcare
We at New Hope Community Healthcare are a home care agency based in Stevenage, Hertfordshire, providing compassionate support to older people, younger adults, and individuals living with dementia in the comfort of their own homes. Our team delivers personalised care across the SG postcode area, helping people maintain independence, dignity, and connection to the community they love. Being a domiciliary care provider, our environment is your home. We come to you, whether that is a family house, a bungalow, or a flat within the wider Stevenage area. This means loved ones can remain in familiar surroundings, close to their neighbours, gardens, and cherished memories, whilst receiving the professional support they need each day. Our carers travel across Hertfordshire to reach residents in their own communities, adapting to the rhythm of each household rather than asking families to adapt to us. Our specialisms reflect the breadth of need within the community we serve. We support older people who may need a helping hand with daily routines, medication reminders, personal care, or simply companionship through the quieter parts of the day. For those living with dementia, our approach is patient and person centred, focusing on familiar routines, gentle prompts, and emotional reassurance that helps reduce anxiety and confusion. We also support adults with mental health needs, recognising that consistent, trusted relationships with carers can make a meaningful difference to wellbeing and stability at home. For younger adults and individuals with physical disabilities, our care is built around enabling independence rather than replacing it. That might mean assistance with mobility, support to attend appointments or social activities, help with household tasks, or practical care that allows someone to continue pursuing their interests and goals. Every care plan is shaped in conversation with the individual and their family, because we believe good care begins with really listening to what matters most to the person receiving it. In practice, this means families can expect open communication, regular reviews of the support being provided, and carers who take the time to know the person, not just the tasks on a list. We understand that inviting a carer into your home is a significant step, and we treat that trust with the respect it deserves. Our most recent Care Quality Commission inspection, carried out in April 2022, gave us an overall rating of Requires Improvement. We were rated Good for being Caring and Responsive, reflecting the warmth and attentiveness of our team and the way we adapt to the changing needs of the people we support. In the areas of Safe, Effective, and Well led, the CQC identified aspects where improvement was needed, and we have taken that feedback seriously. We are committed to strengthening our systems, training, and leadership so that every element of our care matches the compassion our team already brings to each visit. We welcome honest conversations with families about this journey and are happy to discuss the steps we are taking. If you are exploring home care options in Stevenage or the surrounding Hertfordshire area for a parent, partner, or loved one, we would be glad to hear from you. Choosing care is rarely a simple decision, and we are here to answer questions, listen to your concerns, and help you understand what support might look like in your own home. Please reach out to arrange an initial conversation, and let us walk alongside you as you find the right path forward.
Care provided at New Hope Community Healthcare
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 28 April 2022
Read the full inspection report on the CQC website.
Common questions about New Hope Community Healthcare
Where is New Hope Community Healthcare located?
New Hope Community Healthcare is a home care agency based in Stevenage, Hertfordshire (SG1 2DX), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does New Hope Community Healthcare provide?
New Hope Community Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is New Hope Community Healthcare's CQC rating?
New Hope Community Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 28 April 2022. You can read the full CQC report from the link on this page.
Does New Hope Community Healthcare provide dementia care?
Yes. New Hope Community Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about New Hope Community Healthcare
Can they support someone living with dementia at home?
Yes. Yes. New Hope Community Healthcare is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. New Hope Community Healthcare covers roughly 10 miles from Stevenage.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
New Hope Community Healthcare has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from New Hope Community Healthcare. Actual fees depend on the room, the level of care and how it is funded.
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