SureCare
SureCare is a home care agency in St. Albans, Hertfordshire (AL3 6RN). It holds a CQC rating of Good.
About SureCare
We at SureCare Hertfordshire are proud to provide compassionate home care across St. Albans and the wider Hertfordshire community, supporting people to live well and safely in the place they know best: their own home. Based in the AL postcode area, our team works throughout St. Albans and surrounding neighbourhoods in the East of England, bringing care directly to the doorsteps of those who need it. Operating as a home care agency means there is no unfamiliar building to adjust to, no routine to relearn, and no need to leave behind treasured belongings, pets, or the comfort of a favourite armchair by the window. Instead, our carers come to you, fitting around the rhythms of family life and the familiar surroundings that make a house feel like home. Our care is tailored to a wide range of needs, which means we can support individuals and families through many of life's most challenging chapters. We provide older person care for those who simply need a helping hand to maintain independence, alongside specialist dementia care delivered with patience, consistency, and a deep understanding of how reassurance and routine can ease anxiety. For adults living with a learning disability or autism, we focus on respectful, person centred support that promotes confidence and autonomy. We also care for people with physical disabilities and those with visual or hearing impairments, adapting our communication and approach to suit each individual. Younger adults requiring support are equally welcomed, with care planned around their goals, lifestyle, and aspirations rather than a one size fits all template. In practice, this means families can expect carers who take the time to understand the person behind the care plan. Whether that is helping with personal care, medication prompts, meal preparation, mobility support, or simply offering companionship and a friendly conversation over a cup of tea, our aim is to make daily life easier and more enjoyable. For relatives who live further afield or who are balancing the demands of work and family, knowing that a trusted carer is visiting brings genuine peace of mind. SureCare Hertfordshire holds an overall rating of Good from the Care Quality Commission, with Good ratings across all five inspected domains: Safe, Effective, Caring, Responsive, and Well-led. This consistent picture reflects a team committed to delivering care that is not only kind and respectful, but also safely managed, clinically sound, and thoughtfully led. For families weighing up options, a Good rating across every area offers reassurance that the fundamentals of quality care are firmly in place. Choosing care for someone you love is rarely a simple decision, and we understand the weight that comes with it. If you are exploring home care options in St. Albans or elsewhere in Hertfordshire, we warmly invite you to get in touch. We are here to listen, to answer your questions without pressure, and to help you find the right path forward for your family.
Care provided at SureCare
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 1 November 2018
Read the full inspection report on the CQC website.
Common questions about SureCare
Where is SureCare located?
SureCare is a home care agency based in St. Albans, Hertfordshire (AL3 6RN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does SureCare provide?
SureCare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is SureCare's CQC rating?
SureCare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 1 November 2018. You can read the full CQC report from the link on this page.
Does SureCare provide dementia care?
Yes. SureCare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about SureCare
Can they support someone living with dementia at home?
Yes. Yes. SureCare Hertfordshire is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. SureCare Hertfordshire covers roughly 10 miles from St. Albans.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
SureCare Hertfordshire has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from SureCare Hertfordshire. Actual fees depend on the room, the level of care and how it is funded.
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