Luna Care Services
Luna Care Services is a home care agency in Potters Bar, Hertfordshire (EN6 1PN). It holds a CQC rating of Good.
About Luna Care Services
We at Luna Care are proud to provide compassionate home care across Potters Bar and the surrounding Hertfordshire community, supporting people to live well and safely in the place they know best: their own home. Being based in Potters Bar allows our team to serve families throughout the town and neighbouring areas within the EN postcode region. Rather than asking loved ones to adjust to an unfamiliar environment, we bring thoughtful, personalised support directly to them, helping preserve the routines, memories, and surroundings that make a house feel like home. Whether that means popping in for a morning visit or providing more comprehensive daily support, our care fits around each person's life, not the other way around. Our specialisms reflect the diverse needs of the individuals and families who turn to us. We support older people who wish to remain independent for as long as possible, offering practical help with daily living, companionship, and reassurance. For those living with dementia, we take a gentle, patient approach, focusing on familiar routines and meaningful moments that bring comfort and calm. We also care for younger adults and people with learning disabilities or autism, working closely with each person to build the trust and consistency that make a real difference. For individuals with physical disabilities or with visual or hearing impairments, we adapt our communication and support to ensure everyone feels understood, respected, and genuinely at ease. In practice, this means care that is shaped around the person rather than a template. Families often tell us that the greatest relief comes from knowing a familiar, well matched carer is walking through the door, someone who understands their loved one's preferences, quirks, and story. We work in partnership with families, keeping lines of communication open and adjusting our support as circumstances change over time. Our commitment to quality is reflected in our latest Care Quality Commission inspection, where we were rated Good overall, with a Good rating across all five key areas: Safe, Effective, Caring, Responsive, and Well led. For families, this independent assessment offers reassurance that the care we deliver meets recognised national standards and that our team is led with care and accountability at its heart. Choosing home care is a deeply personal decision, and we understand the weight of it. If you are exploring options for yourself or someone you love in Potters Bar or the wider Hertfordshire area, we warmly invite you to get in touch. We would be honoured to listen, answer your questions, and help you find the right way forward, at whatever pace feels right for your family.
Care provided at Luna Care Services
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 6 November 2021
Read the full inspection report on the CQC website.
Common questions about Luna Care Services
Where is Luna Care Services located?
Luna Care Services is a home care agency based in Potters Bar, Hertfordshire (EN6 1PN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Luna Care Services provide?
Luna Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Luna Care Services's CQC rating?
Luna Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 6 November 2021. You can read the full CQC report from the link on this page.
Does Luna Care Services provide dementia care?
Yes. Luna Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Luna Care Services
Can they support someone living with dementia at home?
Yes. Yes. Luna Care Services is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Luna Care Services covers roughly 10 miles from Potters Bar.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Luna Care Services has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Luna Care Services. Actual fees depend on the room, the level of care and how it is funded.
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