Hand in Hands

Hand in Hands is a home care agency in Letchworth, Hertfordshire (SG6 1GJ). It holds a CQC rating of Outstanding.

About Hand in Hands

Hand in Hands supports adults in their own homes in Letchworth and the surrounding part of Hertfordshire. We work with older people and younger adults, adults with learning disabilities and autism, people managing mental health conditions, people with physical disabilities, and people who have sight or hearing loss. Our starting point is that the person is at home and intends to stay there, so our work has to fit the household rather than reorganise it. Visits can cover help with washing and dressing, medicines, cooking and eating well, laundry, tidying and shopping, and support to get out to appointments, groups, work or college and simply to see people. For younger adults it is often about building the skills independent living asks for, and there we count it a success when we are needed less. Two things matter most to the people we support. The first is knowing who is coming and roughly when, so we keep the team around each person small and tell you promptly when it has to change. The second is being treated as an adult in your own home, so we ask before we act and we do not do for people what they would rather do themselves. Our most recent overall rating from the Care Quality Commission is outstanding. We are pleased with that and wary of resting on it, so we keep asking whether the ordinary things are still being done properly.

Care provided at Hand in Hands

Read the full inspection report on the CQC website.

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Common questions about Hand in Hands

Where is Hand in Hands located?

Hand in Hands is a home care agency based in Letchworth, Hertfordshire (SG6 1GJ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Hand in Hands provide?

Hand in Hands is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Hand in Hands's CQC rating?

Hand in Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 3 November 2018. You can read the full CQC report from the link on this page.

Questions families ask about Hand in Hands

Can they support someone living with dementia at home?

No. Hand in Hands does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Hand in Hands covers roughly 10 miles from Letchworth.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Hand in Hands has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Hand in Hands. Actual fees depend on the room, the level of care and how it is funded.

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