Next Step Support
Next Step Support is a home care agency in Hertford, Hertfordshire (SG13 8EA). It holds a CQC rating of Good.
About Next Step Support
At Next Step Support, we provide home care to people living in Hertford and the surrounding areas of Hertfordshire. Our work covers a range of needs, including support for older people, those living with dementia, individuals with learning disabilities or autism, and people managing their mental health. We also provide general home care for anyone who needs a helping hand to live well at home. We know that inviting someone into your home, or into the home of someone you love, is not a decision made lightly. That is why we take time to get to know each person before any care begins. We want to understand not just what someone needs on paper, but how they like their day to run, what matters to them, and how we can fit around their life rather than the other way around. Our team is trained to support people with a wide range of conditions and circumstances, and we work hard to make sure that the care we provide is consistent, respectful and genuinely useful. We are proud that our most recent inspection by the Care Quality Commission resulted in an overall rating of Good, which reflects the effort our team puts in every day. We believe that good home care is about much more than completing tasks. It is about building trust, maintaining dignity, and helping people hold onto their independence for as long as possible. Whether someone needs a short visit each day or more regular support throughout the week, we try to make every interaction feel personal rather than routine. If you are thinking about care for yourself or a family member and would like to find out more about how we can help, we would be very happy to have a conversation and answer any questions you might have.
Care provided at Next Step Support
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Covers approximately 10 miles
- Last CQC inspection: 19 December 2020
Read the full inspection report on the CQC website.
Common questions about Next Step Support
Where is Next Step Support located?
Next Step Support is a home care agency based in Hertford, Hertfordshire (SG13 8EA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Next Step Support provide?
Next Step Support is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support. The full list of services is shown on this page.
What is Next Step Support's CQC rating?
Next Step Support is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 19 December 2020. You can read the full CQC report from the link on this page.
Does Next Step Support provide dementia care?
Yes. Next Step Support supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Next Step Support
Can they support someone living with dementia at home?
Yes. Yes. Next Step Support Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Next Step Support Limited covers roughly 10 miles from Hertford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Next Step Support Limited has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Next Step Support Limited. Actual fees depend on the room, the level of care and how it is funded.
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