Hightown House
Hightown House is a home care agency in Hemel Hempstead, Hertfordshire (HP2 4XH). It holds a CQC rating of Good.
About Hightown House
We at Hightown House are proud to offer thoughtful, person centred home care across Hemel Hempstead and the wider Hertfordshire community, supporting individuals to live comfortably and confidently within the surroundings they know and love best. Based in the HP postcode area, our team works throughout local neighbourhoods, bringing compassionate support directly into people's own homes. This approach means the people we support can remain rooted in familiar routines, close to cherished belongings, treasured memories and the community connections that make a house feel truly like home. Whether that is a quiet residential street, a family property or independent living accommodation, we adapt our approach to fit each person's environment and lifestyle. Our specialisms include supporting adults living with learning disabilities, autism and mental health needs. We understand that each of these areas calls for a distinctive, individualised approach, and our care is shaped around the person rather than the diagnosis. For someone with a learning disability or autism, this may mean supporting daily routines in a calm, predictable way, encouraging independence with practical tasks, or enabling participation in activities and interests that bring genuine meaning and enjoyment. For those living with mental health needs, our support focuses on stability, dignity and emotional wellbeing, offering a reassuring presence alongside the practical help that makes everyday life more manageable. In practice, this means families can feel confident that their loved one is receiving care that respects their voice, their choices and their pace. We work closely with relatives, healthcare professionals and other people involved in each person's life, so that support feels joined up rather than fragmented. Communication, consistency and kindness sit at the heart of what we do every day. We are pleased to hold an overall Good rating from the Care Quality Commission, with Good awarded across all five inspection domains: Safe, Effective, Caring, Responsive and Well led. For families, this independent recognition offers meaningful reassurance. It reflects a team that delivers care safely, achieves positive outcomes, treats people with warmth and respect, responds to individual needs, and is guided by strong, thoughtful leadership. Choosing home care is an important and often emotional decision, and we understand the weight families carry when seeking the right support for someone they love. If you would like to learn more about how we at Hightown House can help you or a family member in Hemel Hempstead, we warmly invite you to reach out for a friendly, no pressure conversation. We are here to listen, to answer your questions and to help you take the next step with confidence.
Care provided at Hightown House
- Mental health care
- Learning disability and autism support
- Covers approximately 10 miles
- Last CQC inspection: 24 October 2019
Read the full inspection report on the CQC website.
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Common questions about Hightown House
Where is Hightown House located?
Hightown House is a home care agency based in Hemel Hempstead, Hertfordshire (HP2 4XH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Hightown House provide?
Hightown House is registered to provide care in people’s own homes, with support that includes Mental health care, Learning disability and autism support. The full list of services is shown on this page.
What is Hightown House's CQC rating?
Hightown House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 24 October 2019. You can read the full CQC report from the link on this page.
Questions families ask about Hightown House
Can they support someone living with dementia at home?
No. Hightown House does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Hightown House covers roughly 10 miles from Hemel Hempstead.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Hightown House has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Hightown House. Actual fees depend on the room, the level of care and how it is funded.
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