The Willows Domiciliary Care
The Willows Domiciliary Care is a home care agency in Southampton, Hampshire (SO32 1DR). It holds a CQC rating of Good.
About The Willows Domiciliary Care
We at The Willows Domiciliary Care are proud to provide compassionate home care to older people and adults across Southampton and the wider Hampshire area. As a dedicated domiciliary care agency, we bring professional support directly into the place where our clients feel most comfortable: their own homes. Because our care is delivered in the familiar surroundings of each individual's home, the environment is one you already know and love. Our role is to complement that setting, working sensitively within your household routines and respecting the personal touches that make a house a home. Whether you live in a family property, a bungalow, or a flat somewhere in the SO postcode area, our team travels to you, offering flexible visits designed around your daily rhythm rather than the other way around. Our specialisms reflect the diverse needs of the community we serve. We support older people who wish to remain independent for as long as possible, offering practical help with everyday tasks, personal care, medication prompts, and companionship. For those living with dementia, our carers are trained to provide patient, reassuring support that focuses on preserving dignity, encouraging familiar routines, and offering gentle guidance through moments of confusion. Families often tell us how much peace of mind this brings, knowing a trusted face is checking in on their loved one. We also support adults living with mental health conditions, working alongside individuals to build confidence, maintain wellbeing, and stay connected to the things that matter most to them. For clients with a physical disability, we provide respectful assistance with mobility, personal care, and daily living, always led by what the person wants to achieve rather than what they cannot do. Our team is equally experienced in supporting people with visual or hearing impairments, adapting the way we communicate and organising the home environment to promote safety, independence, and confidence. In practice, this means a family caring for a parent with dementia can rely on us for consistent morning and evening visits, giving the wider family space to rest whilst knowing their loved one is safe. It means an adult recovering from a mental health crisis has someone reliable to check in, share a cup of tea, and offer steady encouragement. It means a person with reduced vision can move around their home with greater confidence, knowing thoughtful practical support is only a visit away. The Care Quality Commission last inspected us in September 2021 and awarded an overall rating of Good, with Good ratings across every domain including Safe, Effective, Caring, Responsive, and Well led. For families weighing up options, this consistency is important. It reflects an organisation that is not only kind and attentive at the bedside but also well managed behind the scenes, responsive to changing needs, and committed to keeping the people we support safe. Choosing home care can feel like a significant step, and we understand the mixture of emotions that comes with it. Whether you are planning ahead or looking for support urgently, we would be glad to have a conversation about what your family needs. Please get in touch to learn more about how we at The Willows Domiciliary Care can help your loved one continue to live well at home in Southampton.
Care provided at The Willows Domiciliary Care
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 1 September 2021
Read the full inspection report on the CQC website.
Common questions about The Willows Domiciliary Care
Where is The Willows Domiciliary Care located?
The Willows Domiciliary Care is a home care agency based in Southampton, Hampshire (SO32 1DR), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does The Willows Domiciliary Care provide?
The Willows Domiciliary Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is The Willows Domiciliary Care's CQC rating?
The Willows Domiciliary Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 1 September 2021. You can read the full CQC report from the link on this page.
Does The Willows Domiciliary Care provide dementia care?
Yes. The Willows Domiciliary Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about The Willows Domiciliary Care
Can they support someone living with dementia at home?
Yes. Yes. The Willows Domiciliary Care Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. The Willows Domiciliary Care Ltd covers roughly 10 miles from Southampton.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
The Willows Domiciliary Care Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from The Willows Domiciliary Care Ltd. Actual fees depend on the room, the level of care and how it is funded.
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