Lifeline Agency
Lifeline Agency is a home care agency in Fareham, Hampshire (PO15 7FP). It holds a CQC rating of Requires Improvement.
About Lifeline Agency
Here at Lifeline Agency in Fareham, Hampshire, we provide home care support to people across a wide range of needs and circumstances. Our team works with older adults, younger adults, people living with dementia, those with learning disabilities or autism, individuals experiencing mental health challenges, and people with physical disabilities or visual and hearing impairments. We believe that receiving care at home, in familiar surroundings, makes a genuine difference to how people feel day to day. We know that inviting a care agency into your home, or into the home of someone you love, is not a decision taken lightly. It requires trust, and we take that responsibility seriously. We aim to match each person with support that fits their actual routine and preferences, not a one size fits all approach that ignores what matters most to the individual. We want to be straightforward with you. Our most recent inspection by the Care Quality Commission resulted in a rating of requires improvement, and we are not shying away from that. We have reflected carefully on the findings and we are actively working through the areas identified, making practical changes to how we operate and how we oversee the care we provide. We feel it is important that people considering our support can make an informed choice, and we would rather be honest about where we are and what we are doing about it than gloss over it. If you would like to speak with us about what we offer, or if you have questions about how we might support you or a family member, we would very much welcome that conversation. We are based in Fareham and are happy to talk through your situation in a straightforward, no pressure way. Please do get in touch.
Care provided at Lifeline Agency
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 9 September 2024
Read the full inspection report on the CQC website.
Common questions about Lifeline Agency
Where is Lifeline Agency located?
Lifeline Agency is a home care agency based in Fareham, Hampshire (PO15 7FP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Lifeline Agency provide?
Lifeline Agency is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Lifeline Agency's CQC rating?
Lifeline Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 9 September 2024. You can read the full CQC report from the link on this page.
Does Lifeline Agency provide dementia care?
Yes. Lifeline Agency supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Lifeline Agency
Can they support someone living with dementia at home?
Yes. Yes. Lifeline Agency Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Lifeline Agency Limited covers roughly 10 miles from Fareham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Lifeline Agency Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Lifeline Agency Limited. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Lifeline Agency
Dementia Care at Lifeline Agency
Good dementia support at home rests on familiar surroundings, consistent faces at the door, and carers who understand that a person may communicate distress through behaviour rather than words. Lifeline Agency is registered to provide dementia care, which typically means help with orientation, prompting through daily routines, safe medication support and gentle reassurance when confusion peaks. Families should ask how the agency handles moments of agitation or refusal, what happens if someone begins to wander or leave the house unsafely, and how care plans are updated as the condition progresses. It is also reasonable to ask what specific dementia training carers receive and how information is shared between visits. Hampshire has memory clinics and Alzheimer's Society services locally that can complement home based support.
Home Care at Lifeline Agency
Home care lets someone stay in their own house while receiving help with the tasks that have become harder, from personal care and meal preparation through to medication prompts, shopping and companionship. Lifeline Agency is registered to deliver this support across Fareham and nearby Hampshire postcodes, covering a broad range of client groups rather than one narrow specialism. Indicative private rates in the South East run from around £29 to £35 an hour, with council funded packages through Hampshire usually agreed at a lower commissioned rate. The Care Quality Commission rated the service requires improvement following its September 2024 inspection, so families should read that report in full. Sensible questions include how care plans are written, how visits are timed, and how the agency communicates changes to relatives.
Older Person Care at Lifeline Agency
Day to day support for older adults at home often covers help with washing and dressing first thing, prompting or administering medication safely, preparing meals and simply having someone to talk to during what can otherwise be a quiet day. Lifeline Agency is registered with the Care Quality Commission to provide this kind of personal care in Fareham and the surrounding parts of Hampshire. Typical home care rates across the South East sit between £29 and £35 an hour, though Hampshire County Council contracts are usually agreed at lower rates. Families weighing up the agency should ask how visits are scheduled, whether the same carers return each week, and what cover looks like if a regular carer is off sick. It is also worth asking whether night or twilight calls are offered and how medication errors are recorded.
Mental Health at Lifeline Agency
Stability, predictable routines and being treated with respect matter hugely for adults living with a mental health condition, particularly when carers are entering their home. Lifeline Agency is registered to support this group, but families should ask directly about staff experience with conditions like depression, bipolar or psychosis, and how the agency responds if someone becomes unwell between visits. It is worth checking how crisis contacts and Hampshire community mental health teams are involved.
Visual and Hearing Impairment at Lifeline Agency
Practical habits make a real difference for people with sight or hearing loss, from carers announcing themselves at the door to speaking clearly, keeping walkways uncluttered and checking that hearing aids are working. Lifeline Agency is registered to support adults with visual or hearing impairment, and the September 2024 CQC report currently sits at requires improvement, which is useful context. Ask how communication preferences are recorded and how carers are briefed before their first visit.
Younger Adults at Lifeline Agency
Adults under 65 receiving home care often want support that fits around work, study, family life or hobbies rather than a schedule built for retirement. Lifeline Agency in Fareham is registered to work with younger adults across Hampshire, but families should ask how visit times flex around a working week and how goals around independence are captured. It is also worth asking how peer networks or community activities are encouraged.
Learning Disability and Autism at Lifeline Agency
Person centred support for adults with a learning disability or autism should follow the individual's own routines, communication style and sensory preferences rather than fitting them into a template. Lifeline Agency is registered for this care type in Fareham, though families and commissioners will want to see how goals around independence and community access are written into each plan. Ask how reviews are held, who attends, and how Hampshire social workers are kept informed of progress or concerns.
Physical Disability at Lifeline Agency
Support for adults with a physical disability at home usually blends personal care, safe moving and handling, and practical help that keeps someone in control of their own day. Lifeline Agency is registered for this care type, so ask how carers are briefed on individual mobility needs and any equipment already in place such as hoists, profiling beds or wet room aids. Occupational therapy input through Hampshire can often be arranged alongside the care package.
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