Mercy Care Services
Mercy Care Services is a home care agency in Basingstoke, Hampshire (RG24 8UP).
About Mercy Care Services
We at Mercy Care welcome you to our home care agency, proudly supporting families across Basingstoke and the wider Hampshire area with compassionate, personalised care delivered in the one place that matters most: your own home. Based in the RG postcode area, we are ideally positioned to reach individuals and families throughout Basingstoke and the surrounding communities of the South East. Our team travels to you, bringing professional care directly into the familiar surroundings of your home, where memories live, routines feel natural, and comfort comes easily. We believe that remaining in one's own environment, surrounded by cherished belongings and treasured views, can make an extraordinary difference to wellbeing, dignity, and quality of life. Our care is thoughtfully tailored to meet a wide range of needs. We specialise in older person care, providing the gentle, respectful support that helps individuals maintain their independence and enjoy each day with confidence. For those living with dementia, we offer patient, understanding companionship and practical assistance, helping to create calm, reassuring routines that ease anxiety for both the person we care for and their loved ones. Families often tell us how much peace of mind it brings to know their relative is being supported by someone who truly understands the condition. We also provide dedicated support for adults living with physical disabilities, focusing on practical help that enables greater independence, whether that involves personal care, mobility assistance, or simply being a reliable presence throughout the day. Our support extends warmly to younger adults too, recognising that care needs arise at every stage of life and that each person deserves a bespoke approach that respects their goals, preferences, and aspirations. In practice, this means our carers take the time to get to know each individual: their history, their likes and dislikes, the small daily rituals that bring them joy. Whether it is help with washing and dressing, preparing a favourite meal, medication reminders, or simply sharing a cup of tea and conversation, we aim to make each visit feel less like a formal appointment and more like the arrival of a trusted friend. For families, this means clear communication, dependable visits, and the reassurance that comes from knowing your loved one is in kind, capable hands. As a newer presence in the local care landscape, our CQC overall rating is currently listed as Not Yet Rated. This simply reflects that a full inspection has not yet taken place, and we look forward to welcoming the CQC and demonstrating the standards of care we uphold every day. In the meantime, we are always happy to speak openly with families about our approach, our team, and the values that guide our work. If you are exploring home care options for yourself or someone you love in Basingstoke, we would be honoured to have a conversation with you. There is no pressure and no obligation, just a warm, honest discussion about what matters most to your family and how we might be able to help. Please reach out whenever you are ready, and let us walk alongside you on this important journey.
Care provided at Mercy Care Services
- Older person care
- Dementia care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about Mercy Care Services
Where is Mercy Care Services located?
Mercy Care Services is a home care agency based in Basingstoke, Hampshire (RG24 8UP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Mercy Care Services provide?
Mercy Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care. The full list of services is shown on this page.
Does Mercy Care Services provide dementia care?
Yes. Mercy Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Mercy Care Services
Can they support someone living with dementia at home?
Yes. Yes. Mercy Care Services Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Mercy Care Services Ltd covers roughly 10 miles from Basingstoke.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Mercy Care Services Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Mercy Care Services Ltd. Actual fees depend on the room, the level of care and how it is funded.
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