Big Hearts Recruitment
Big Hearts Recruitment is a home care agency in Andover, Hampshire (SP10 3FG). It holds a CQC rating of Requires Improvement.
About Big Hearts Recruitment
We at Big Hearts Recruitment are a dedicated home care agency based in Andover, Hampshire, supporting individuals across the local community to live well and safely within the comfort of their own homes. Our mission is simple: to bring warmth, dignity, and reliable home care to every household we visit. Operating throughout the Andover area and the wider SP postcode region of Hampshire, we understand that home is where people feel most themselves. Rather than asking individuals to adapt to a new environment, we bring compassionate support directly to familiar surroundings, whether that is a family house, a bungalow, or a supported living setting. Our carers travel across the town and neighbouring communities in the South East, ensuring that geography is never a barrier to receiving thoughtful, personalised care. The care we provide is deliberately broad, because we recognise that no two people share the same story. We support older adults who value their independence but benefit from a helping hand with daily routines, and we work closely with individuals living with dementia, offering the patience, familiarity, and gentle reassurance that makes such a meaningful difference. Our team also supports younger adults, people with learning disabilities or autism, and those managing mental health conditions, tailoring our approach to each person's preferences, communication style, and goals. In practice, this means our carers take the time to truly know the people they support. From assistance with personal care, medication prompts, and mobility, through to companionship, help around the home, and support accessing the community, we aim to build trust from the very first visit. For families, this consistency brings enormous peace of mind, knowing that a familiar, friendly face is checking in on their loved one and that concerns will be listened to and acted upon. Our most recent CQC inspection, carried out on 16 May 2023, resulted in an overall rating of Requires Improvement, with our Caring domain recognised as Good. We are proud that the warmth and compassion of our team was acknowledged by inspectors, and we are equally honest about the areas identified for development across the Safe, Effective, Responsive, and Well led domains. We view this feedback as a valuable roadmap, and we are committed to strengthening our practice so that every part of the experience matches the kindness our carers bring to each visit. If you are exploring home care options in Andover or the surrounding Hampshire area for yourself or someone you love, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we would be honoured to have a gentle, no pressure conversation about what matters most to your family and how we might be able to help.
Care provided at Big Hearts Recruitment
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 16 May 2023
Read the full inspection report on the CQC website.
Common questions about Big Hearts Recruitment
Where is Big Hearts Recruitment located?
Big Hearts Recruitment is a home care agency based in Andover, Hampshire (SP10 3FG), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Big Hearts Recruitment provide?
Big Hearts Recruitment is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.
What is Big Hearts Recruitment's CQC rating?
Big Hearts Recruitment is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 16 May 2023. You can read the full CQC report from the link on this page.
Does Big Hearts Recruitment provide dementia care?
Yes. Big Hearts Recruitment supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Big Hearts Recruitment
Can they support someone living with dementia at home?
Yes. Yes. Big Hearts Recruitment Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Big Hearts Recruitment Ltd covers roughly 10 miles from Andover.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Big Hearts Recruitment Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Big Hearts Recruitment Ltd. Actual fees depend on the room, the level of care and how it is funded.
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