Helping Hands Truro
Helping Hands Truro is a home care agency in St. Austell, Cornwall (PL26 8LG). It holds a CQC rating of Good.
About Helping Hands Truro
We provide care at home in St Austell, Truro and the surrounding parts of Cornwall. Those we visit include older adults, people living with dementia, people with physical disabilities, people living with sight or hearing loss, and younger adults. Working across a rural county means being realistic about time and distance. A round that looks efficient on paper comes apart on a wet morning on Cornish lanes, and it is the person waiting to be helped out of bed who pays for it. So we build schedules that survive an ordinary bad day, and we would rather take on less work than run a rota that only holds together in good weather. Isolation is a real part of what we deal with here. For several of the people we visit we are the only caller that day, and sometimes that week. We do not treat the conversation as the part of the visit to cut when we are running behind, and we would rather plan enough time for it than pretend it is optional. Our overall rating from the Care Quality Commission is good. We ask the people we visit what they think of us and act on the critical answers, which are always the more useful ones.
Care provided at Helping Hands Truro
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 4 February 2020
Read the full inspection report on the CQC website.
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Common questions about Helping Hands Truro
Where is Helping Hands Truro located?
Helping Hands Truro is a home care agency based in St. Austell, Cornwall (PL26 8LG), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Helping Hands Truro provide?
Helping Hands Truro is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Helping Hands Truro's CQC rating?
Helping Hands Truro is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 4 February 2020. You can read the full CQC report from the link on this page.
Does Helping Hands Truro provide dementia care?
Yes. Helping Hands Truro supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Helping Hands Truro
Can they support someone living with dementia at home?
Yes. Yes. Helping Hands Truro is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Helping Hands Truro covers roughly 10 miles from St. Austell.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South West
Helping Hands Truro has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the South West, not a quote from Helping Hands Truro. Actual fees depend on the room, the level of care and how it is funded.
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