Phoenix Care
Phoenix Care is a home care agency in Bath, Bath and North East Somerset (BA1 1RG). It holds a CQC rating of Requires Improvement.
About Phoenix Care
At Phoenix Care, we provide home care support to people living in Bath and the surrounding Bath and North East Somerset area. We work with a wide range of individuals, including older adults, younger adults, people living with dementia, those with learning disabilities or autism, people with mental health needs, physical disabilities, visual or hearing impairments, and those managing alcohol or drug misuse. Our aim is straightforward: to help people live as independently and comfortably as possible in their own homes. We know that inviting a care provider into your home is a significant decision, and we take that responsibility seriously. We try to match the right support worker to each person we care for, taking into account not just their care needs but their personality, preferences and routines. Care that fits around a person's life tends to work far better than care that expects a person to fit around it. We are registered with the Care Quality Commission, and we are honest about the fact that our most recent inspection resulted in a "requires improvement" rating. We are not shying away from that. We have taken the findings seriously and have been working through the areas identified, making practical changes to how we operate and how we oversee the care we provide. We believe in being transparent with the people we support and their families, and that includes being open about where we are in our improvement journey. If you are looking for home care in Bath, we would welcome the chance to speak with you about what you or your loved one needs. Every enquiry is treated individually, and we are always happy to have an honest conversation about whether we are the right fit. Please do get in touch and we can take it from there.
Care provided at Phoenix Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 6 August 2021
Read the full inspection report on the CQC website.
Common questions about Phoenix Care
Where is Phoenix Care located?
Phoenix Care is a home care agency based in Bath, Bath and North East Somerset (BA1 1RG), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Phoenix Care provide?
Phoenix Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Phoenix Care's CQC rating?
Phoenix Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 6 August 2021. You can read the full CQC report from the link on this page.
Does Phoenix Care provide dementia care?
Yes. Phoenix Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Phoenix Care
Can they support someone living with dementia at home?
Yes. Yes. Phoenix Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Phoenix Care covers roughly 10 miles from Bath.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South West
Phoenix Care has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the South West, not a quote from Phoenix Care. Actual fees depend on the room, the level of care and how it is funded.
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