Phoenix House
Phoenix House is a residential care home in Trowbridge, Wiltshire (BA14 6RD). It holds a CQC rating of Good.
About Phoenix House
We at Phoenix House are proud to offer compassionate residential care in the heart of Trowbridge, Wiltshire, welcoming residents into a home where dignity, comfort and individuality are cherished every single day. As a residential care home rooted in this friendly market town, we provide a warm and supportive environment for adults of all ages who need a little more help with daily life. Our home is set within the BA postcode area of Trowbridge, giving residents the benefit of a peaceful community setting whilst remaining close to the wider amenities of Wiltshire. The surroundings offer a calm and homely atmosphere, with communal areas designed to encourage friendship, quiet reflection and shared moments with visiting loved ones. We believe the environment you live in shapes how you feel each day, and we work hard to make Phoenix House feel like a true home rather than simply a place of care. The people we support come to us with a wide range of needs, and our team is experienced in caring for older people, younger adults, and those living with learning disabilities, autism or physical disabilities. We also offer respite care, which can be a wonderful option for families who need short term support, whether that be during a holiday, a period of recovery, or simply to give a family carer a well earned rest. In practice, this means every resident receives a personalised approach. We take time to understand each individual, their history, their preferences, their routines and the things that bring them joy. For families, this offers genuine peace of mind, knowing that their loved one is being seen as a whole person, not just a set of care requirements. Our commitment to quality is reflected in our most recent CQC inspection, where Phoenix House was rated Good overall, with a Good rating across every domain including safe, effective, caring, responsive and well led. This consistent recognition is a reassurance that the care we provide meets the standards families rightly expect, from the way we safeguard residents to the way we listen, respond and lead our home. We view this rating not as a finish line but as a foundation, and we continue to look for ways to enrich the lives of the people who choose us. Choosing a care home is one of the most important decisions a family will ever make, and we understand the emotion, uncertainty and love that sits behind that search. If you are considering Phoenix House for yourself or someone dear to you, we warmly invite you to get in touch, ask questions and discover how we can support your family through this next chapter with kindness, respect and genuine care.
Care provided at Phoenix House
- Older person care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Respite care
- Last CQC inspection: 23 October 2021
Read the full inspection report on the CQC website.
Common questions about Phoenix House
Where is Phoenix House located?
Phoenix House is a residential care home in Trowbridge, Wiltshire, BA14 6RD. You can view its exact location and get directions from the map on this page.
What type of care does Phoenix House provide?
Phoenix House is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Phoenix House's CQC rating?
Phoenix House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 23 October 2021. You can read the full CQC report from the link on this page.
Does Phoenix House offer respite or short-term care?
Yes. Phoenix House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Phoenix House
Can Mum or Dad stay here if their dementia gets worse?
No. Phoenix House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Phoenix House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Phoenix House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Phoenix House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South West
Phoenix House has not published its fees yet. These are typical weekly fees for the South West, so you know roughly what to expect before you call.
- Residential care: £1,000 to £1,300 per week per person, typical range
Indicative figures for the South West, not a quote from Phoenix House. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More care homes in Trowbridge
Browse all care homes in Trowbridge.