Heights
Heights is a residential care home in Godalming, Surrey (GU8 5UA). It holds a CQC rating of Requires Improvement.
About Heights
Surrey Heights is a residential care home in Godalming, providing a permanent home for adults who need care and support with everyday life. Our care is residential rather than nursing. We help with personal care, medication, meals, mobility and company, and we bring in community health professionals when something more clinical is needed. Many of our residents live with dementia, and we rely on familiar staff, a routine that stays where it is and reassurance given as often as it is needed. We care for residents with physical disabilities and those with a visual or hearing impairment, adapting how we communicate and how we help people move about so that dignity and independence are protected. We support younger adults too, planning their interests and routines on their own terms. Respite stays are available for families needing a planned break. Our most recent overall rating from the Care Quality Commission is requires improvement. We would rather set that out here ourselves than have a family find it later and wonder why we kept quiet. The areas identified are where our effort is going at present, and we are not asking anybody to take our word for it. Please visit, speak to residents and their relatives, and judge us on what you find.
Care provided at Heights
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Respite care
- Last CQC inspection: 14 July 2025
Read the full inspection report on the CQC website.
How Surrey Heights compares in Waverley
Measured against the 44 care homes for older people registered in Waverley. The dark dot is this home.
- Size
- 46 places. Smaller than 21 of the 44 homes. The local average is 46 places.
- CQC rating
- Requires improvement. 28 of the 44 homes (64%) are rated Good or Outstanding. Across Surrey the figure is 70%.
- Latest report
- 14 July 2025. 14 of the 44 homes have published a newer inspection report since.
- Registered
- August 2021. One of the newer homes in the area. Only 8 of the 44 have registered more recently.
- Care offered
- Dementia care. Of the 44 homes, 31 offer dementia care.
- Food hygiene
- 3 out of 5. The same rating as 3 of the 36 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Waverley.
The local picture: Waverley
What the numbers say about care for older people in Waverley, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 17,100. Rising to 20,000 by 2035, up 17%
- People aged 85 and over: 5,200. Rising to 7,900 by 2035, up 51%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,900 by 2035, up 27%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 100. Surrey average is 90.
- Care homes, last 12 months: 0 opened, 0 closed. 2 changed owner, covering 106 beds.
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Surrey Heights
Facts from public registers, and what is close by.
- Registered with CQC
- 9 August 2021, so 5 years.
- Food hygiene rating
- 3 out of 5. Generally satisfactory. Last inspected by the local council on 3 November 2025.
- Run by
- Surrey Heights Dementia Care Centre Ltd, which runs this service only.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Surrey Heights
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Royal Surrey County Hospital, Guildford, 7.5 miles away
It is about 7.5 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Witley Station, 0.2 miles away
- Milford (Surrey) Station, 2 miles away
- Godalming Station, 3.7 miles away
Around Surrey Heights
- H: Surrey Heights
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
More local care news for Surrey
Common questions about Heights
Where is Heights located?
Heights is a residential care home in Godalming, Surrey, GU8 5UA. You can view its exact location and get directions from the map on this page.
What type of care does Heights provide?
Heights is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Heights's CQC rating?
Heights is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 14 July 2025. You can read the full CQC report from the link on this page.
Does Heights provide dementia care?
Yes. Heights supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Heights offer respite or short-term care?
Yes. Heights offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Heights
Can Mum or Dad stay here if their dementia gets worse?
Yes. Surrey Heights is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Surrey Heights is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Surrey Heights offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Surrey Heights supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Surrey Heights has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Surrey Heights. Actual fees depend on the room, the level of care and how it is funded.
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