The Willows Care Home
The Willows Care Home is a residential care home in Stoke On Trent, Staffordshire (ST11 9JG). It holds a CQC rating of Good.
About The Willows Care Home
We are The Willows in Stoke on Trent, a residential care home supporting older people, including people living with dementia and people managing a mental health condition. What we provide is residential care rather than nursing care, and we say so clearly to families at the outset so that nobody moves somewhere unable to meet their needs. Within it, we help with washing, dressing and moving about safely, support people with medication, provide proper meals and make sure nobody spends their days alone unless that is what they prefer. The home is run at the pace of its residents. Nobody is woken to suit a rota, mealtimes bend around the person, and how the day is spent is a matter for the individual. For people living with dementia, we work patiently and with their history in view. Familiar faces, an unhurried pace and a routine that makes sense to the person are worth more than any activity programme. Where somebody is managing a mental health condition, we work steadily and keep in contact with community teams and GPs so that support joins up. Our staff know residents well enough to notice when somebody is quieter or eating less than usual, and we ring families early rather than waiting. Respite stays are available alongside permanent places. Our most recent CQC overall rating is good. Please get in touch to look round.
Care provided at The Willows Care Home
- Older person care
- Dementia care
- Mental health care
- Respite care
- Last CQC inspection: 11 June 2019
Read the full inspection report on the CQC website.
Common questions about The Willows Care Home
Where is The Willows Care Home located?
The Willows Care Home is a residential care home in Stoke On Trent, Staffordshire, ST11 9JG. You can view its exact location and get directions from the map on this page.
What type of care does The Willows Care Home provide?
The Willows Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Respite care. The full list of services is shown on this page.
What is The Willows Care Home's CQC rating?
The Willows Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 11 June 2019. You can read the full CQC report from the link on this page.
Does The Willows Care Home provide dementia care?
Yes. The Willows Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does The Willows Care Home offer respite or short-term care?
Yes. The Willows Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about The Willows Care Home
Can Mum or Dad stay here if their dementia gets worse?
Yes. The Willows Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. The Willows Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. The Willows Care Home offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. The Willows Care Home is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the West Midlands
The Willows Care Home has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,150 per week per person, typical range
- Dementia care: £950 to £1,250 per week per person, typical range
Indicative figures for the West Midlands, not a quote from The Willows Care Home. Actual fees depend on the room, the level of care and how it is funded.
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