Hillswood House Care Home
Hillswood House Care Home is a residential care home in Stoke-on-trent, Staffordshire (ST7 1AQ). It holds a CQC rating of Requires Improvement.
About Hillswood House Care Home
We at Hillswood House Care Home are proud to offer dedicated residential care in the heart of Stoke on Trent, Staffordshire, providing a warm and welcoming home for older people, adults living with dementia, and those with a range of complex support needs. Nestled within the ST postcode area of Stoke on Trent, our home offers a comfortable and homely environment within the West Midlands region. Residents benefit from being part of a familiar community setting, where the surroundings feel reassuring and personal, helping each individual to settle in and feel truly at home. Our specialisms reflect the diverse needs of the people who choose to live with us. We provide compassionate residential care for older people, alongside specialist dementia care delivered with patience, understanding, and respect for each resident's individual journey. We also support adults living with mental health conditions, physical disabilities, and those with visual or hearing impairments, as well as younger adults who require a supportive residential setting. In practice, this means our team takes the time to understand each person as an individual, tailoring daily routines, activities, and personal care to suit their preferences, abilities, and life history. For families, this offers the reassurance that their loved one is being cared for holistically, with dignity placed at the centre of everything we do. Following our most recent CQC inspection in July 2023, Hillswood House Care Home received an overall rating of Requires Improvement. We are rated Good in the areas of Effective, Caring, and Responsive care, which reflects the genuine warmth of our team and the meaningful relationships built between staff and residents. We acknowledge that improvements are needed in the Safe and Well led domains, and we are wholeheartedly committed to making the changes necessary to deliver the highest possible standard of care. Transparency matters to us, and we believe families deserve an honest picture of where we are and where we are heading. If you are exploring care options for a loved one, we warmly invite you to get in touch with Hillswood House Care Home. Choosing a care home is one of the most important decisions a family can make, and we are here to listen, answer your questions, and help you feel confident about the next step. Please contact us to arrange a visit and discover whether our home could be the right place for someone you love.
Care provided at Hillswood House Care Home
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Respite care
- Last CQC inspection: 27 July 2023
Read the full inspection report on the CQC website.
Common questions about Hillswood House Care Home
Where is Hillswood House Care Home located?
Hillswood House Care Home is a residential care home in Stoke-on-trent, Staffordshire, ST7 1AQ. You can view its exact location and get directions from the map on this page.
What type of care does Hillswood House Care Home provide?
Hillswood House Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Hillswood House Care Home's CQC rating?
Hillswood House Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 27 July 2023. You can read the full CQC report from the link on this page.
Does Hillswood House Care Home provide dementia care?
Yes. Hillswood House Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Hillswood House Care Home offer respite or short-term care?
Yes. Hillswood House Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Hillswood House Care Home
Can Mum or Dad stay here if their dementia gets worse?
Yes. Hillswood House Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Hillswood House Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Hillswood House Care Home offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Hillswood House Care Home supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the West Midlands
Hillswood House Care Home has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,150 per week per person, typical range
- Dementia care: £950 to £1,250 per week per person, typical range
Indicative figures for the West Midlands, not a quote from Hillswood House Care Home. Actual fees depend on the room, the level of care and how it is funded.
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