Westfields

Logo of Westfields, a care home in Swaffham, Norfolk, offering older person care and dementia care.

Westfields is a residential care home in Swaffham, Norfolk (PE37 7HE). It holds a CQC rating of Outstanding.

About Westfields

Westfields is a residential care home in Swaffham, Norfolk. We are home to older people, including many living with dementia, and we offer respite stays for families who need a planned break. We try to make the place feel domestic rather than managed. Kettles get used, doors get knocked on, and nobody is moved along to keep a routine tidy. With dementia we keep change to a minimum and understanding to a maximum. Relatives hold the information that makes the second part possible. We keep the number of people involved in somebody's personal care small, because being helped by a stream of different faces is wearing. We do not use agency staff more than we must, and when we do we make sure they are introduced properly rather than sent in cold. Our overall rating from the Care Quality Commission is outstanding. We are proud of it and slightly cautious about it, because a rating describes a period rather than a permanent condition. What keeps it true is the same daily attention to small things that earned it, and asking residents and relatives what we have stopped noticing. Families are welcome to arrive unannounced.

Care provided at Westfields

Read the full inspection report on the CQC website.

Common questions about Westfields

Where is Westfields located?

Westfields is a residential care home in Swaffham, Norfolk, PE37 7HE. You can view its exact location and get directions from the map on this page.

What type of care does Westfields provide?

Westfields is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.

What is Westfields's CQC rating?

Westfields is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 18 January 2019. You can read the full CQC report from the link on this page.

Does Westfields provide dementia care?

Yes. Westfields supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Westfields offer respite or short-term care?

Yes. Westfields offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Westfields

Can Mum or Dad stay here if their dementia gets worse?

Yes. Westfields is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. Westfields is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Westfields offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

No. Westfields is registered for older people. Younger adults are not listed.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

Westfields has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Westfields. Actual fees depend on the room, the level of care and how it is funded.

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