The Mallards

The Mallards is a residential care home in Kings Lynn, Norfolk (PE30 4DW). It holds a CQC rating of Good.

About The Mallards

The Mallards in Kings Lynn is a residential home for adults with learning disabilities and autistic adults, and we also offer respite stays. People live here for years rather than months, so we run the house as their household and think of ourselves as part of it. The people who live here decide how their rooms look, have a genuine say in what goes on the shopping list and what gets cooked, and shape the week around what they want to do. We would rather help somebody do a thing for themselves slowly than do it for them quickly, and that choice, made over and over, is most of what this home is. Support with personal care, medication, health appointments, money and getting about is given exactly as each person has agreed, and recorded in enough detail that a colleague new to a shift can get a morning right without being told. For anybody who finds change difficult, that consistency is the ground everything else stands on. Communication is where the real work lies. Not everybody here uses speech, and understanding how a person shows a preference, a worry or a refusal is what makes choice genuine rather than nominal. We learn each person's way, write it down, and check our understanding instead of assuming it. We encourage life beyond the front door. Our most recent inspection by the Care Quality Commission rated us good overall.

Care provided at The Mallards

Read the full inspection report on the CQC website.

Common questions about The Mallards

Where is The Mallards located?

The Mallards is a residential care home in Kings Lynn, Norfolk, PE30 4DW. You can view its exact location and get directions from the map on this page.

What type of care does The Mallards provide?

The Mallards is registered to provide residential personal care, with support that includes Learning disability and autism support, Respite care. The full list of services is shown on this page.

What is The Mallards's CQC rating?

The Mallards is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 18 July 2018. You can read the full CQC report from the link on this page.

Does The Mallards offer respite or short-term care?

Yes. The Mallards offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about The Mallards

Can Mum or Dad stay here if their dementia gets worse?

No. The Mallards is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. The Mallards is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. The Mallards offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Ask the home. The register does not say which age groups the home supports. Ask the home.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

The Mallards has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from The Mallards. Actual fees depend on the room, the level of care and how it is funded.

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