Lilas House
Lilas House is a residential care home in Cromer, Norfolk (NR27 9HT). It holds a CQC rating of Requires Improvement.
About Lilas House
We at Lilas House are proud to offer residential care in the welcoming coastal town of Cromer, Norfolk. Our home provides a supportive place to live for older people and younger adults alike, with a warm, family feel that residents and their loved ones can rely on. Nestled within the NR postcode area of Cromer, our setting benefits from the gentle pace and character of one of Norfolk's most loved seaside communities. The town offers a peaceful backdrop for daily life, whilst remaining well connected for visiting family and friends. Inside, we aim to create a homely atmosphere where residents feel comfortable, respected, and truly at home. Our specialisms reflect the diverse needs of the people we support. We provide residential care for older people, alongside dedicated support for adults living with a learning disability or autism, and care tailored to younger adults. We also offer respite care, giving family carers valued time to rest whilst their loved one enjoys a change of scene in safe, capable hands. In practice, this means our team takes time to understand each resident as an individual, building daily routines around their preferences, interests, and personal goals, whether that is enjoying quiet company, taking part in familiar hobbies, or trying something new. For families, this personalised approach is intended to bring reassurance. Choosing a care home is a significant decision, and we recognise the trust placed in us when a loved one moves in. We work closely with relatives, keeping communication open and welcoming their involvement in decisions about care and daily life. The Care Quality Commission has rated Lilas House as Requires Improvement overall at its most recent inspection. Within this, our team was recognised as Good in both the Caring and Responsive domains, reflecting the compassion shown by staff and the way support is shaped around each person. The Safe, Effective, and Well led domains were rated Requires Improvement, and we take these findings seriously as areas where we continue to focus our attention. Families are always welcome to discuss our progress and the steps being taken to strengthen every aspect of life at the home. If you are exploring residential or respite care in Cromer for a loved one, we warmly invite you to get in touch. We would be delighted to answer your questions, arrange a visit, and help you decide whether Lilas House feels like the right home for the next chapter of their life.
Care provided at Lilas House
- Older person care
- Learning disability and autism support
- Younger adults care
- Respite care
- Last CQC inspection: 17 October 2017
Read the full inspection report on the CQC website.
Common questions about Lilas House
Where is Lilas House located?
Lilas House is a residential care home in Cromer, Norfolk, NR27 9HT. You can view its exact location and get directions from the map on this page.
What type of care does Lilas House provide?
Lilas House is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Lilas House's CQC rating?
Lilas House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 17 October 2017. You can read the full CQC report from the link on this page.
Does Lilas House offer respite or short-term care?
Yes. Lilas House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Lilas House
Can Mum or Dad stay here if their dementia gets worse?
No. Lilas House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Lilas House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Lilas House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Lilas House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the East
Lilas House has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.
- Residential care: £1,000 to £1,350 per week per person, typical range
Indicative figures for the East, not a quote from Lilas House. Actual fees depend on the room, the level of care and how it is funded.
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