Portland House
Portland House is a residential care home in Leicester, Leicestershire (LE9 2EH). It holds a CQC rating of Good.
About Portland House
Here at Portland House, we are proud to be a care home at the heart of the Leicester community, offering a safe, comfortable and genuinely homely environment for the people who live with us. We support a wide range of needs under one roof, including residential care for older people, specialist dementia care, mental health support and care for younger adults. We understand that no two people are the same, and we take the time to get to know each resident properly, their history, their preferences, their routines and what matters most to them day to day. That understanding shapes everything we do. Our team works hard to make Portland House feel like exactly that, a home. We want residents and their families to feel comfortable asking questions, raising concerns and being genuinely involved in care decisions. Open, honest communication matters to us, and we make a real effort to keep families informed and included throughout their loved one's time with us. We are pleased that our most recent inspection by the Care Quality Commission resulted in an overall rating of Good, which reflects the effort and commitment our staff bring to their work every day. We do not take that rating for granted and we are always looking at how we can do things better. For those living with dementia or managing mental health difficulties, we know how important it is to feel secure and understood. We work to create an environment where residents feel calm, respected and supported, whatever stage of life they are at. If you are considering care for yourself or someone you love, we would warmly encourage you to get in touch or come and visit us here in Leicester. We are always happy to have a conversation and help you work out whether Portland House might be the right fit.
Care provided at Portland House
- Older person care
- Dementia care
- Mental health care
- Younger adults care
- Respite care
- Last CQC inspection: 14 November 2018
Read the full inspection report on the CQC website.
Common questions about Portland House
Where is Portland House located?
Portland House is a residential care home in Leicester, Leicestershire, LE9 2EH. You can view its exact location and get directions from the map on this page.
What type of care does Portland House provide?
Portland House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Younger adults care, Respite care. The full list of services is shown on this page.
What is Portland House's CQC rating?
Portland House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 November 2018. You can read the full CQC report from the link on this page.
Does Portland House provide dementia care?
Yes. Portland House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Portland House offer respite or short-term care?
Yes. Portland House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Portland House
Can Mum or Dad stay here if their dementia gets worse?
Yes. Portland House is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Portland House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Portland House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Portland House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the East Midlands
Portland House has not published its fees yet. These are typical weekly fees for the East Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,100 per week per person, typical range
- Dementia care: £950 to £1,200 per week per person, typical range
Indicative figures for the East Midlands, not a quote from Portland House. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Portland House
Respite Care at Portland House
Short stays tend to need booking several weeks ahead, especially around holidays, and most homes ask for a minimum of one or two weeks. Portland House is registered for respite care, so ask about current availability, what to pack, how medication is handed over, and whether a trial stay can lead into a permanent room if it goes well. Regional fees for respite often sit near the £850 to £1100 weekly range.
Dementia Care at Portland House
Strong dementia care usually rests on familiar daily rhythms, staff trained to read mood and behaviour rather than just tasks, and a layout that feels calm, secure and easy to navigate without feeling clinical. Portland House in Leicester is registered with the CQC for dementia care, and its most recent inspection in November 2018 resulted in an overall rating of Good. Families considering the home should ask how staff respond when a resident becomes distressed or tries to leave, how they adapt as the condition progresses into later stages, and how they involve relatives in decisions about risk. It is also worth asking how life story information is gathered and used, and how nights are staffed when confusion and restlessness often peak.
Residential Care at Portland House
Residential care covers the everyday side of living well when someone can no longer manage safely at home, including cooked meals, help with personal care, laundry, social activities and someone on hand day and night. It differs from nursing care because there is no registered nurse on site around the clock, so residents whose needs are mainly social, practical and personal rather than clinical tend to be the right fit. Portland House is registered for residential care in Leicester, and families comparing options should ask how meals are planned, what a typical afternoon looks like, and how the home responds if a resident's health changes and nursing input is later needed. Indicative East Midlands fees run from around £850 to £1100 a week, with Leicestershire council rates usually lower at roughly £680 to £820.
Older Person Care at Portland House
Everyday support for older people typically covers help with washing, dressing, continence, medication prompts and the quiet companionship that keeps someone feeling settled rather than merely looked after. Portland House is registered with the CQC for older person care, and in a home this size families usually want to understand how mornings and evenings are structured, and how flexible staff can be if a resident prefers a lie in or a later bath. Ask how many carers are awake overnight, how call bells are answered after dark, and how medication rounds are recorded. Weekly fees across the East Midlands generally sit between £850 and £1100, while Leicestershire County Council typically funds around £680 to £820, so it is worth asking early whether any top up would apply.
Mental Health at Portland House
Living well with a longer term mental health condition often depends on steady routines, respectful communication and staff who notice small changes early. Portland House is registered for mental health support, and families should ask what experience the team has with specific diagnoses, how they work alongside community mental health services, and what happens during a crisis or relapse. Questions about privacy, dignity and how residents are involved in their own care plan are equally worth raising.
Younger Adults at Portland House
Being under 65 in a care home can feel isolating if everyone else is a generation or two older, so lifestyle fit matters as much as clinical suitability. Portland House is registered to support younger adults, and it is fair to ask how daily life is shaped around their interests, whether there are peers of a similar age, and how independence, relationships and time in the wider community are supported.
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