Moorland House

Moorland House is a residential care home in New Milton, Hampshire (BH25 7HF). It holds a CQC rating of Good.

About Moorland House

Moorland House is a residential care home in New Milton, Hampshire. We provide a home for older people, including those living with dementia and people managing mental health conditions, and we also offer respite stays, whether that is to give a family carer a break or to help somebody find their feet again after a spell in hospital. We would rather be judged on ordinary things than on anything grand. Knowing how everybody likes their tea. Remembering which chair belongs to whom. Understanding who wants company from breakfast onwards and who would much rather be left with a newspaper. Helping somebody up when they wake rather than when it suits the rota. We ask about these preferences, write them down and expect them to be followed, because that is most of what makes a place feel like home rather than an institution. Dementia support is a large part of our work. Steady routines, familiar faces and patience do more good than anything else, along with a genuine effort to understand what somebody is telling us when words have become difficult. Families are welcome whenever it suits them and we keep in touch openly rather than only ringing when there is a problem. Our most recent overall rating from the Care Quality Commission is good. It reflects reliable everyday practice, which is what most families are actually looking for. If you are considering a care home in this part of Hampshire for someone close to you, please come and look round, meet our residents and staff and ask us anything you like.

Care provided at Moorland House

Read the full inspection report on the CQC website.

Common questions about Moorland House

Where is Moorland House located?

Moorland House is a residential care home in New Milton, Hampshire, BH25 7HF. You can view its exact location and get directions from the map on this page.

What type of care does Moorland House provide?

Moorland House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Respite care. The full list of services is shown on this page.

What is Moorland House's CQC rating?

Moorland House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 6 December 2024. You can read the full CQC report from the link on this page.

Does Moorland House provide dementia care?

Yes. Moorland House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Moorland House offer respite or short-term care?

Yes. Moorland House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Moorland House

Can Mum or Dad stay here if their dementia gets worse?

Yes. Moorland House is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. Moorland House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Moorland House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

No. Moorland House is registered for older people. Younger adults are not listed.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the South East

Moorland House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Moorland House. Actual fees depend on the room, the level of care and how it is funded.

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