Hartwood House
Hartwood House is a residential care home in Lyndhurst, Hampshire (SO43 7DP). It holds a CQC rating of Good.
About Hartwood House
At Hartwood House, we are proud to call Lyndhurst home. Nestled in the heart of the New Forest in Hampshire, our care home offers a warm and familiar setting where residents can feel genuinely at ease, surrounded by a team that truly knows them as individuals. We support a range of needs here, including residential care for older people, specialist dementia care, and care for younger adults. Whatever brings someone to us, our approach stays the same: we take the time to understand who each person is, what matters to them, and how we can help them live as comfortably and independently as possible. Dementia care sits close to the heart of what we do. We know how unsettling it can be for families when a loved one is living with dementia, and we work hard to create an environment that feels safe, calm and familiar. Routines, relationships and moments of joy all play a part in daily life here, and we focus as much on wellbeing as we do on practical care needs. For younger adults who need residential support, we recognise that a care home environment needs to feel relevant and respectful of where they are in life. We do our best to ensure that every resident, regardless of age, feels that Hartwood House is their home rather than simply a place they live. Our most recent Care Quality Commission inspection rated us as Good, which reflects the effort and commitment our whole team brings to the work every day. We do not take that rating for granted and we continue to listen, learn and improve. If you are considering care for yourself or someone you love, we would warmly welcome the chance to show you around and have a conversation. Please do get in touch.
Care provided at Hartwood House
- Older person care
- Dementia care
- Younger adults care
- Respite care
- Last CQC inspection: 11 April 2018
Read the full inspection report on the CQC website.
Common questions about Hartwood House
Where is Hartwood House located?
Hartwood House is a residential care home in Lyndhurst, Hampshire, SO43 7DP. You can view its exact location and get directions from the map on this page.
What type of care does Hartwood House provide?
Hartwood House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.
What is Hartwood House's CQC rating?
Hartwood House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 11 April 2018. You can read the full CQC report from the link on this page.
Does Hartwood House provide dementia care?
Yes. Hartwood House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Hartwood House offer respite or short-term care?
Yes. Hartwood House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Hartwood House
Can Mum or Dad stay here if their dementia gets worse?
Yes. Hartwood House is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Hartwood House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Hartwood House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Hartwood House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Hartwood House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Hartwood House. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Hartwood House
Respite Care at Hartwood House
Short stays at Hartwood House can offer a family carer a planned break or give someone time to recover after illness, and they often double as a low pressure trial of permanent care. Book well ahead, especially around school holidays, and pack clearly labelled clothing, toiletries, medication in original packaging and a few familiar comforts. Ask about the minimum stay, usually one or two weeks, and how assessments are arranged beforehand.
Dementia Care at Hartwood House
Thoughtful dementia care usually rests on three things: consistent daily routines that reduce confusion, staff who are trained to read behaviour as communication, and a layout that feels calm, secure and easy to navigate. Hartwood House is registered with the CQC for dementia care alongside its other categories, so it can accept residents at different stages of the condition. When visiting, families often ask how the team responds when someone becomes distressed or tearful, what happens if a resident tries to leave or walks with purpose at night, and how the care plan is adjusted as memory and mobility change over time. It is also sensible to ask how relatives are kept informed between reviews and how life history and preferences are recorded so that new staff quickly know the person, not just the diagnosis.
Residential Care at Hartwood House
Choosing residential care usually means someone needs help with the practical rhythm of the day, from getting up and dressed to meals, laundry, medication prompts and shared activities, but does not need clinical nursing on site. That distinction matters because nursing homes have a registered nurse on duty around the clock, whereas residential settings bring in district nurses and GPs from the community as needed. Hartwood House in Lyndhurst is registered for residential care for older people and younger adults, and its CQC inspection in April 2018 resulted in an overall rating of good. Typical South East residential fees sit around £1100 to £1450 a week, with Hampshire council placements often nearer £800 to £950. Ask how menus are planned, how activities are chosen, and how needs are reviewed if health changes.
Older Person Care at Hartwood House
Day to day support for someone in later life usually covers help with washing and dressing, prompts or administration of medication, meals that suit changing appetites, and the quiet companionship that stops long afternoons feeling lonely. Hartwood House is registered with the CQC for older person care, which means it can accept residents whose needs range from light assistance to fuller personal support. Families looking round Lyndhurst can expect South East fees of roughly £1100 to £1450 a week, while Hampshire County Council typically funds closer to £800 to £950. It is worth asking how morning and evening routines are paced, how many staff are awake overnight, how call bells are answered after dark, and how the home keeps GP and pharmacy relationships running smoothly for regular reviews.
Younger Adults at Hartwood House
Being under 65 in a care home raises different questions about music, technology, outings and simply having peers to talk to, which matters when most residents are considerably older. Hartwood House is registered to support younger adults as well as older people. Ask how daily life is shaped around a younger resident's interests, how contact with friends and community is maintained, and how privacy and independence are protected.
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