Ponbay Lodge
Ponbay Lodge is a residential care home in Hastings, East Sussex (TN34 2AE).
Newly registered with the CQC, October 2026. No inspection rating has been published yet.
About Ponbay Lodge
Ponbay Lodge is a residential care home in Hastings, supporting older people and younger adults from across East Sussex, including people living with dementia and people who have a physical disability. A care home is judged by its ordinary days rather than its brochure, so that is where our attention goes. Meals cooked here and eaten at a table. Personal care offered calmly and in private. Medication managed properly. Rooms that look like they belong to the person living in them. Staff awake overnight. Enough happening in the house to give the day a shape, and nobody pressed into joining anything they have no interest in. People keep their own routines wherever we can arrange it, because a home that insists everyone rises at the same hour and bathes to a schedule has quietly stopped being a home. For residents with a physical disability, getting about matters enormously. Accessible bathrooms, the right equipment, and staff who know how a particular person wants to be helped to move. Mobility lost because assistance was inconvenient is a loss we work hard to prevent. Where dementia is part of somebody's life we work on familiarity and calm instead of correction, and we ask relatives early for the history that helps us reach a person when they are distressed. The Care Quality Commission has not yet given us an overall rating. Come and see the home, unannounced if you prefer, and talk to the people who already live here.
Care provided at Ponbay Lodge
- Older person care
- Dementia care
- Physical disability support
- Younger adults care
- Registered for up to 66 residents
Read the full inspection report on the CQC website.
How Ponbay Lodge compares in Hastings
Measured against the 62 care homes registered in Hastings. The dark dot is this home.
- Size
- 66 places. Larger than 56 of the 62 homes. The local average is 25 places.
- CQC rating
- Not yet rated. 48 of the 62 homes (77%) are rated Good or Outstanding.
- Registered
- October 2026. One of the newer homes in the area. Only 0 of the 62 have registered more recently.
- Care offered
- Dementia care. Of the 62 homes, 26 offer dementia care.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Hastings.
The local picture: Hastings
What the numbers say about care for older people in Hastings, in East Sussex.
What care costs in East Sussex, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £929 | £1,500 to £1,809 (South East figure, because too few East Sussex homes publish this price. 107 homes. Median £1,600.) |
| Nursing care | £994 | £1,617 to £2,080 (South East figure, because too few East Sussex homes publish this price. 63 homes. Median £1,933.) |
| Residential dementia care | Not published separately | £1,571 to £1,942 (South East figure, because too few East Sussex homes publish this price. 82 homes. Median £1,709.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few East Sussex homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 9,700. Rising to 11,300 by 2035, up 17%
- People aged 85 and over: 2,500. Rising to 3,700 by 2035, up 50%
- Living with dementia, aged 65 and over (estimate): 1,300. Rising to 1,600 by 2035, up 26%
- Dementia diagnosis rate: 64%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Care home beds per 1,000 people aged 75+: 133. East Sussex average is 88.
- Care homes, last 12 months: 0 opened, 0 closed
- Care home beds filled across East Sussex: 83%. The 12 month average is 83%.
- Who pays, across East Sussex (estimate): 33% council, 47% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Ponbay Lodge
Facts from public registers, and what is close by.
- Registered with CQC
- 1 October 2026, less than a year ago.
- Run by
- Crystal Care Homes Hastings Opco Limited, which runs this service only.
- Nearest GP surgery
- The Hill Surgery, 0.9 miles away.
- Nearest hospital
- Conquest Hospital, Hastings, 1.2 miles away.
- Nearest railway station
- Ore Station, 0.8 miles away.
Sources: CQC register, Food Standards Agency, NHS England Organisation Data Service and DfT NaPTAN (Open Government Licence). Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Ponbay Lodge
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Conquest Hospital, Hastings, 1.2 miles away
It is about 1.2 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Ore Station, 0.8 miles away
- Hastings Station, 1.6 miles away
- Three Oaks Station, 1.8 miles away
Around Ponbay Lodge
- H: Ponbay Lodge
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about Ponbay Lodge
Where is Ponbay Lodge located?
Ponbay Lodge is a residential care home in Hastings, East Sussex, TN34 2AE. You can view its exact location and get directions from the map on this page.
What type of care does Ponbay Lodge provide?
Ponbay Lodge is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care. The full list of services is shown on this page.
Does Ponbay Lodge provide dementia care?
Yes. Ponbay Lodge supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
How many beds does Ponbay Lodge have?
Ponbay Lodge is registered for up to 66 residents. Contact the home to check current availability.
Questions families ask about Ponbay Lodge
Can Mum or Dad stay here if their dementia gets worse?
Yes. Ponbay Lodge is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Ponbay Lodge is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Ask the home. The home has not told us whether it offers short stays. Ask when you call; many homes can arrange a trial period.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Ponbay Lodge supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Ponbay Lodge has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Ponbay Lodge. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Ponbay Lodge
Dementia Care at Ponbay Lodge
Relatives are asked for the details that help, this home says, and its stated approach is familiarity and calm instead of correction. That is the right order, since correcting somebody who has lost the thread achieves nothing while a recognised face achieves a great deal. Good dementia care also needs a routine that holds and space to move about without being turned back at a door. The registration here is residential rather than nursing, so there is a ceiling on what can be managed as health declines. Ask how a difficult afternoon is handled. Ask at what point the home would say it could no longer meet somebody's needs.
Residential Care at Ponbay Lodge
Sixty six places are registered at Ponbay Lodge, residential rather than nursing, which decides what the home can manage. Residential care means everyday living support without nurses on the premises: cooked meals, personal care, medication, company and enough happening to give a day some shape. Health needs are met by GPs and community nurses visiting instead. Fees for this kind of care in the South East typically run from £1100 to £1450 a week, while East Sussex usually pays between £800 and £950. Ask what would happen if a resident came to need nursing care, and whether that would mean moving on from Hastings.
Older Person Care at Ponbay Lodge
Rooms that look like they belong to the person living in them is one of the things this home says it attends to. The rest of its ordinary day is meals cooked here and eaten at a table, personal care offered calmly and in private, medication managed properly, and staff awake overnight. Ponbay Lodge says people keep their own routines wherever that can be arranged, because a home that makes everybody rise at the same hour has stopped being one. Ask how many staff are awake overnight for sixty six residents. Ask how a new resident's routine is learned and recorded. Ask who telephones a relative if something changes.
Younger Adults at Ponbay Lodge
East Sussex usually pays about £800 to £950 a week, against South East fees of £1100 to £1450, so funding is rarely straightforward. For an adult under sixty five in a house of sixty six mostly older residents, what the week holds matters as much as the care. Ask what a younger resident would do with their days, and whether anyone near their age lives here.
Physical Disability at Ponbay Lodge
Mobility lost because assistance was inconvenient is a loss this home says it works hard to prevent. Against that it sets accessible bathrooms, the right equipment and staff who know how a particular person wants to be helped to move. Ask what equipment is in use, how many staff a transfer needs, and who reassesses when mobility changes.
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